Disappointing and unprofessional

The concept of Park and Ride is great and I've used them on other occasions with little problems. Their performance for the Goo Goo Dolls concert was atrocious though.

All the communication received said the bus was leaving at 3pm. This time is also printed on our tickets. We only left at 4pm, despite the show starting at 4pm already, so there was no conceivable way we could see the start of the show we paid to see. Surely a shuttle service should attempt to have you in time for the relevant show and be transparent about their transport times? We waited from 14:20 to 16:00, knowing the show was starting as we waited.

We ended up being an hour and a half late, arriving midway through the second act out of four. This was also not an isolated incident with our bus alone. Disappointing and unprofessional.

Had there been honesty about the departure times, we would never have bought the tickets because we would've known we'd miss half the show. With prices as high as they are, Ubers would possibly be more affordable and definitely be more reliable.

I posted a Google review and instead of the organizers attempting to rectify or even acknowledge the situation, I got a capitalized retort claiming my information is incorrect, as if my entire bus did not check and recheck our information as our time was wasted.

I've actually been using Park and Ride for many years and now would be loath to do so again, what a terrible experience.