No response and unorganized. Just wants your money

If I could give a 0 star I would. You pay R283 per person and then things are so unorganized. You receive an email of which entrance you need to get the bus (Tygervalley). We got there and NO BUS!. We eventually phoned the JHB number given to us and they advised the entrance number had change. NO sms was received about the change in entrance. So we had to get into our cars to drive to a different entrance. Then you are promised FREE undercover parking, but the entrance changed so no undercover parking. You are also advised that it is a short distance to walk to the venue once dropped off. Short???? OMW I could have walk from home to the venue. Definitely not short. I logged a complaint via email and no response. I logged a complaint on Facebook - no response. They are making false promises just to get you to buy a ticket. Uber would have been cheaper and would have dropper you off in front on the venue. What gets to me is the fact that they do not have the decency to even respond to your complaint. They have your money now, so why bother. I WILL NEVER USE THIS SERVICE AGAIN!