UM
Ursula M
Active since Dec 2021
17
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0
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Reviews
17 reviews1 month ago
Messing with a child's future
Martiq trading as Blush Academy Bellville takes your child's money knowing that they are in the process of liquidating. They did not notify their students in advance. Got a whatsapp in January (after I paid) that they are under liquidation. So trying to get the money back was my problem as the owner Jacob Kirchner did not care. We are still waiting for the 1 year International Certificates and every time you ask you either do not get a response or it's stated that the certificates will take 2 weeks to be delivered. So from 13 January we have been waiting and to date (4 March) still no certificates. He messed up a child's future as you cannot continue with the 2nd year without proof of completion certificate for the 1 year. You cant even apply for a job as there is no certificate. WARNING TO ALL! If you apply for any courses at any small colleges, please make sure the owner is not Jacob Kirchner as you will be wasting your money and your child's future!
0 replies
5 months ago
Never stock of sale items
Game stores always have great sales but NEVER stock. NO STOCK Nationwide and if you call them they cannot say if they going to get more stock or not, yet the special is valid until 31 December 2025. Don't come and respond to say "it's until stock lost" because you never had stock in the first place!
497 replies
7 months ago
Terrible service
Last week I opened a new ticket with them to find out how far they are with sending me the 17.w document. All I received was an auto response to say it has been assigned and I will get feedback shortly. Yesterday I chatted on their website and was told they will escalate. AGAIN my ticket was closed as resolved with NO RESPONSE by Mmakgatle Mathebe. Please stop closing my ticket when it has not been resolved. All I want is my debit order to be cancelled and my 17.w document please. This request was sent in August already. Reference 886205
212 replies
16 months ago
Not paying as stated on plan
Went to ER in July due to me having so much pain. ER stated that I need to have a CT scan done. I repeatedly asked what the cost would be and was told that I only need to pay the co-payment and nothing else. The medical aid will cover the rest. Even my plan stated co-payment only. Months later I receive an invoice to pay the balance of more than R10 000 as Bonitas is not paying. After so many emails sent to Bonitas I just get the same copied and pasted response that Im liable to pay. No one actually reads your email. I asked the lady at hospital are you sure I only need to pay the co-payment, she said yes nothing else. That I could afford and had the scan done. If I was informed otherwise then I would not have done the scan. According to Bonitas it was not an emergency. Seriously? I was in so much pain for me it was an emergency as no Dr knew what the cause of the pain was. Why do I pay installments when you hardly pay for anything. Your service suck. Your plans suck. If you are not willing to pay for the scan then dont bother phoninh me to "resolve" the complaint. The radiologist wants to hand me over because you dont want to pay for the scan. I joined Bonitas because your rates are cheaper than most medical aids but I guess with cheap rates comes cheap service.
56 replies
17 months ago
Pathetic service
I phoned them today to cancel one of my contracts. Could hardly hear the guy and after allt he questions he tell me he cant help me as I did not answer my question correctly. I asked to be transferred to someone who I can hear and he said I must phone back. So the failed question was "How long have you had the contract". I have 3 contracts with cell c for years. Who remembers how long they've had their contract. PLEASE CANCEL MY CONTRACT OR IS THIS THE WAY YOU TRY TO KEEP YOUR CUSTOMERS!
56 replies
18 months ago
No response to email
They do not respond to emails. I've emailed them numerous times to ask about changing my plan and how it works etc and to date no one has responded . As a new member to Bonitas I must say your service is ridiculous.
53 replies
19 months ago
Terrible Telephonic Service
The lady who assisted me with the 2 pot system sent me a form to sign, which I signed and submitted with all my documents. She advised that the money will be paid within 15 working days. When I called in today and eventually got to an agent to ask if they received everything and if the application is in progress. I just want to know if all is in order. She kept interrupting me and said that they just sent me an email to say that my query will be resolved by 30 September and I must wait and they cant make promises, but every time you call in or email the virtual bot sends this automated response via email. She did not even asked for my reference number when I told her I have one. I know you are inundated with calls due to the 2 pot system, but at least have the decency to see if all is in order with someone's application. Your calls are recorded so please go listen to the way your customers are treated telephonically. All I want to know is if my application is on track to be paid out in 15 working days (which should be 27 September)
106 replies
26 months ago
Poor Service and charging without prior notification
I've been with Easyweb for years. I contacted them due to poor signal (Fibre) from our upstairs router. I also have a router downstairs with no issues. They asked me to do a speed test which I could not log into. I get a message that they will send out a Technician. Not informing me that there will be a callout fee. The Technician came, Logged into the router from their laptop and updated the router coverage. They then plugged in a LAN cable from router to playstation. Now they want to charge me R632 for this?? I could have done this myself. No one mentioned a call out fee, No one advised me what they actually did and am I not suppose to sign where they state what they did at home? This is not acceptable and you need to inform your clients UPFRONT that you will charge a callout fee and also if it's the clients fault. Why charge if the client is not at fault? Seems like you are trying to make money somewhere else now, probably because you are losing clients because of charging them unnecessary and your service. Not to mention if the Fibre is down you receive a message about this 3 days AFTER the firbre is back and working fine. Your clients must hear from another provider that Vumatel Fibre is down in area.
0 replies
27 months ago
Worse Debt review company in SA
After being a year with debt rescue and after fighting back and forth wiht them, staring that I cannot afford a higher installment hence me applying for debt review, they go and increase my installment with a R1000 and this will happen annually. Where have you ever seen this happening at other debt companies? First they work out your installment incorrectly and did not add your life insurance, which I now had to cancel due to their neglegence. Now they increase your installment annually. Nowhere on the court order does it state that this is approved. When I want to cancel with them to go somewhere else they inform u that you cant. What? Worse debt review company ever!!! They dont care about helpinyou get out of debt, they here to make money. I even complained by the CEO of debt rescue and nothing happens Please think twice before joining them.
58 replies
35 months ago
No response once product returned
I purchased a product online and returned the product. The item was collected on 29 May and to date I have not received any response from Makro with regards to the assessment not the refund. When I phoned the call centre, the first person who picked up were laughing on the phone and when she heard me on the other end she placed me on hold. Someone else picked up the call by the name of Asanda and while I was talking she yawned so loud in my ear and she could not even speak to me the way she was yawning. Seriously? Great service Makro!
106 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (94.11764705882354%)