Empty Tank

I dropped my vehicle with park and Smile on 21 Dec 2019 with an almost full tank of fuel. When i collected my vehicle on 1st Jan 2020 i found the tank to be on almost empty . Luckily i saw this before leaving the airport or i would have been stuck on the freeway with no fuel . I reported this immediatley to Park and Smile but as of now have had no feedback . my vehicle was and still ,is smelling of cigarette smoke which is unpleasant to a non smoker . i have logged this complaint on Park Via survey platform and am awaiting a response .