Broken Parket App and absent support

Broken parking app. No support.

Did not permit QR code validation at Melrose Arch Virgin gym.

The exit boom would not open (had to be opened manually).

Parking session still in progress currently, and charging way after exiting Melrose Arch.

No help chat response.

No telephone support response.

Email support address gets rejected by server.

So unable to even report this.