Broken boot latch, poor communication.

I used ParkVia at king Shaka airport from 21 August to 4 September 2024. The administrator was called Diane and I was also helped by a Hayden Simon. Upon receiving my car on 4 September the boot would not open. The guy who brought the car back was the same one who picked the car up in 21 August, he stated that he delivered the car with a working boot. I called park via right there and then at the airport and said I can’t open my boot, the latch is broken. I also recorded trying to open the boot and sent the video. The administrator Diane kept saying she will look into it and she will get her boss to call me but nothing happened. Someone from the time of pick up to collection broke that latch and no one is taking accountability. I also informed them that my key had damage on the unlock button which it did not have before. This was very disappointing service from them especially because they haven’t even called me to found out how they can help. I still can’t unlock my boot till today and now I have to cough up the costs and fixing the boot.