Parrot Products - Good products but poor service

The company has highly quality products to offer and compliments to Ms Marinet Kruger for her excellent service in the project at our house earlier this year. The communication between the different teams is however suboptimal to such an extent that we had work had to be redone at three occasions. For this poor service Parrot was not willing to take any responsibility. They insisted that I pay the outstanding 10%, which was R800, despite R2 600 that I had to pay to the electrician and plumber to manage the delays and damages that I incurred. Not on one occasion did a senior member of the company contacted me to apologise for the poor service or the inconvenience that I had to manage. Clearly R800 is more important to them than reputation and good customer service.