AB
Anita B
Active since Nov 2019
11
Reviews
0
Industries
Reviews
11 reviews8 months ago
Discovery Home Loans - do not waste your time
I app**** for a Discovery Home Loan and was made an offer. All went smoothly and surprisingly professional to this point. The offer states that the short term insurance and the life policy should be to this satisfaction of Discovery. Since I was looking for an more affordable option i.e. lower monthly expenses, these are very valid questions. My email was ignored. I send a second email but absolute silence. I phoned Discovery and was informed that the application is still active. I re-send the email and received a response that there are still waiting for an answer from the Credit team. That was a month ago. I learned in the meantime that Discovery partnered with SA Home Loans, which is possibly why the service is so poor. This raises the question, why is Discovery happy to partner with SA Home Loans despite the many complaints about the service. And why did the discussions went belly up when I asked Discovery to confirm that my current short insurance and life policy products are acceptable or not. Or is the intention not to read the small print and then be faced with a situation where one needs to change products, most possibly at a higher cost.
107 replies
18 months ago
Parrot Products - Good products but poor service
The company has highly quality products to offer and compliments to Ms Marinet Kruger for her excellent service in the project at our house earlier this year. The communication between the different teams is however suboptimal to such an extent that we had work had to be redone at three occasions. For this poor service Parrot was not willing to take any responsibility. They insisted that I pay the outstanding 10%, which was R800, despite R2 600 that I had to pay to the electrician and plumber to manage the delays and damages that I incurred. Not on one occasion did a senior member of the company contacted me to apologise for the poor service or the inconvenience that I had to manage. Clearly R800 is more important to them than reputation and good customer service.
0 replies
23 months ago
Sanlam Money Saver credit card - customer service is non-existent
Customer service and communication with the Sanlam Money Saver Credit Card service absolutely poor and not in line with the good reputation that one generally associate with Sanlam. I received my credit card in February 2024 and with the first bonus payment due in April, I was curious to know where the bonus will be paid to. Since 2 May I made various phone calls, held the line for long periods while waiting to be attended to, and to be transferred from the one department to the other. And still I have no clarity. The response depends on the person who attends to the the call or to the email. And the auto-email that states that your query will be attended to within 24 or 48 hours, is a waste of time. Do not expect to get a response. Considering that Sanlam positions itself as professional, the service that Sanlam Money Saver credit card provides to their clients, is doing the Sanlam brand a disservice.
212 replies
28 months ago
Unacceptable service for online orders
The review is specifically for the online service. I ordered an item in the second week of December and the expected delivery date of 29 December was provided. The status of the order changed to “shipped” on 21 December and was still the status on 2 January. During this time there was no communication about the status of the order. I contact Mr Price Sport Customer service on 2 January who agreed that the order was late and that it can be cancelled without any penalty. To this date, 6 January, there has been no communication which confirmed that the cancellation and refund has been actioned. After spending 30-45minutes to contact Customer services again, I was informed that they are waiting for the courier to return the item to Mr Price Sport before the refund can be actioned. Considering that the courier service was so poor and the item was not delivered to me in three weeks, I find it unacceptable that I should wait until the courier return the item for my refund to be actioned.
58 replies
34 months ago
Poetry - poor/non-existent after sales service
I bought a turquois coloured denim jacket from Poetry in June 2022 for a two-week visit to Portugal. It was not a very warm jacket so I did not wear it much after I returned home. I started wearing it again in the summer (Oct/Nov '22) but not only a regular basis; perhaps once every three weeks. I washed it once, perhaps twice by hand. Apart from the one/two washes, the jacket got a bit wet while wearing it in Portugal in the rain. I noticed a thin white line on the back of the jacket, running from shoulder to shoulder. Apart from the white line, there was no other change in the colour. I returned it to Poetry and the first thing that they mentioned is that Poetry only have a three (or perhaps six?) months return policy. Given that one only wear jackets and coats for a particular season, I consider the three (or six) months as unacceptably short. I however insisted that Poetry consider my complaint. I was then questioned about the way that I washed the jacket, implying that I did not follow the washing instructions. There were no special washing instructions but luckily I only wash garments of this nature by hand. The lady then reluctantly agreed to send the jacket for inquiry - emphasing how really long it will take before I can expect feedback. Almost as if in a last effort to make my change my mind. This was on 13 May. And no feedback to date or an indication of when I can expect feedback from Poetry. I purchase from Poetry on a fairly regular basis and like the fashion. I however find that the quality of the fabric is sometimes sub-standard. What I find unacceptable is the poor after sales service. Considering that the garments are on the higher end of the price range, one would expect that if a customer brings a quality issue to their attention, that they will be swift to assist and the rectify the situation. In comparison with Woolworths's after sale service, Poetry's is non existent and not in line with their brand statement.
0 replies
34 months ago
Poetry - non existent after sales service
I bought a turquois coloured denim jacket from Poetry in June 2022 for a two-week visit to Portugal. It was not a very warm jacket so I did not wear it much after I returned home. I started wearing it again in the summer (Oct/Nov '22) but not only a regular basis; perhaps once every three weeks. I washed it once, perhaps twice by hand. Apart from it getting a bit wet while wearing it in Portugal in the rain, and the perhaps two washes, the jacket was not washed. For me it is not unusual that the jacket was hardly washed for 10-12 times that I used it since I bought it. I noticed a thin white line on the back of the jacket, running from shoulder to shoulder. Apart from the white line, there was no other change in the colour. I returned it to Poetry and the first thing that they mentioned is that Poetry only have a three (or perhaps six?) months return policy. Given that one only wear jackets and coats for a particular season, I consider the three (or six) months as unacceptably short. I however insisted that Poetry consider my complaint. I was then questioned about the way that I washed the jacket, implying that I did not follow the washing instructions. There were no special washing instructions but luckily I only wash garments of this nature by hand. The lady then reluctantly agreed to send the jacket for inquiry - emphasing how really long it will take before I can expect feedback. Almost as if a last effort to make my change my mind. This was 13 May. And to date no feedback from Poetry. I purchase from Poetry on a fairly regular basis and like the fashion. I however find that the quality of the fabric is sometimes sub standard. What I find unacceptable is the poor after sales service. Considering that the garments are on the higher end of the price range, one would expect that if a customer brings a quality issue to their attention, that they will be swift to assist and the rectify the situation. In comparison with Woolworths's after sale service, Poetry's is non existent and not in line with how they brand statement.
0 replies
47 months ago
Compliments to Dotsure for excellent service
Excellent service. The submission of my claim was really easy, I received confirmation that the claim was processed the very same day and the funds were in my account the next day. And the patient received a thoughtful "Wishing a speedy recovery" card.
134 replies
53 months ago
BAD BAD BAD -- criminals. Stay away.
Why is this company still trading and not blocked? Since my bad experience in October I see reviews from others on a daily basis. Same story. No communication, no goods, no refunds. I am aware that the company have been reported to the South African police and to my understanding their bank account with Standard bank should have been blocked.
0 replies
54 months ago
PLEASE DO NOT ORDER FROM THIS COMPANY
PLEASE DO NOT ORDER FROM THIS COMPANY. Either order from a reputable company or search for reviews before placing an order and making any payments. Even is a South African company. I placed an order on Monday, 25 October and apart from a few auto-responses from the company, every indication is that my money is down the drain. I reported the company to the police and to my understanding my bank has contacted Standard bank to take action against the account holder. This company should be black listed and their website blocked.
0 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (36.36363636363637%)
1 Star
5 (45.45454545454545%)