Unacceptable service and communication.

Unacceptable service and communication. Sent items in for Repairs in June, and we are still waiting for the items to be returned. The person that collected the equipment and promised the return of our items (Vincent) no longer works for the company and the person Jorge who took over from him promises that he will do something but nothing every happens I have been calling and speaking to both Jorge and Vincent who promises me that the items have been delivered to him and he will deliver them to us but never shows. They switch their phones off and dont return calls.