Active since May 2023
Unacceptable service and communication. Sent items in for Repairs in June, and we are still waiting for the items to be returned. The person that collected the equipment and promised the return of our items (Vincent) no longer works for the company and the person Jorge who took over from him promises that he will do something but nothing every happens I have been calling and speaking to both Jorge and Vincent who promises me that the items have been delivered to him and he will deliver them to us but never shows. They switch their phones off and dont return calls.
I have been trying to cancel my Rain service since June 2023, the app tells me it will be canceled at the end of the month. But at the end of the month I get debited again. This has been going on for months even though I am not using the service. I have called rain numerous time spoken to numerous agents and got numerous reference numbers but still I have not got this resolved. I now have a bill of over R5000 and no assistance in resolving it. Absolutely terrible service.
I Have been fighting with CBS Legal and FNB for 3 years now trying to resolve this account that is still incurring interest charges. First it was a personal loan, then an overdraft and then a savings account.. But no one can provide me with any agreement where I have signed for it. This is now negatively affecting my ITC report and any loan applications I am doing. I have spoken to an requested assistance at every department including the ***** department and have still not been assisted.