Condition of the chicken

I am a regular costumer of parrots Kolonnade therefore I hereby lodge a complaint regarding the condition of the food( full chicken ) I purchased on Saturday afternoon . The chicken was burned and crusty , some parts of it was hard due to being burnt. I am sharing this because i usually do sit ins or buy your chicken for take aways as and when needed. This issue was triggered today as I contemplated on buying chicken at your establishment but was deterred by the quality I had on Saturday. I have also sent email complaining about this to no avail.