Disappointing Experience at Parrots Restaurant – Menlyn

I recently dined alone at Parrots Restaurant in Menlyn and unfortunately, my experience left much to be desired. I ordered a coffee and a starter, and informed the waitress that I would need two minutes before placing my sushi takeaway order. She only returned after 20 minutes.

After finally placing the sushi order, I finished my coffee and starter and waited an excessively long time for the sushi to be ready — close to an hour. During this time, both the waitress and the manager on duty walked past my table several times without once checking in to ask if I needed anything else, not even a refill on my drink.

When the bill arrived, I was shocked to see the total was nearly R1000. On closer inspection, I saw that a 10% service fee had been automatically added. Frankly, had it been up to me, I would have given the bare minimum tip because that’s exactly what I received in terms of service.

I asked the waitress to call the manager, but she never showed up. Frustrated, I decided to leave.

Once I got home and opened my sushi, I was further disappointed. There was no soy sauce, ******, or wasabi included. Worse, the sushi rice was half-cooked, and the overall taste was bland and unappetizing.

This entire experience was deeply disappointing — not just because of the subpar food, but because of the complete lack of service. It seems the waitstaff are indifferent, likely because they know their service fee is guaranteed regardless of their effort.

Unfortunately, I cannot recommend Parrots Restaurant and will not be returning.