MC
Michelle C
Active since May 2011
14
Reviews
0
Industries
Reviews
14 reviews5 months ago
Deeply Disappointed on My Birthday
I booked a table at Stephnie’s to celebrate my birthday, and unfortunately the experience was extremely disappointing. We started the evening with ****tails, which were lovely, but everything went downhill from there and the experience was nothing short of unacceptable. Two of us ordered individual seafood platters and another guest ordered a fillet. Yet somehow only one platter arrived, and the waiter handed me a clean plate as if we intended to share it. The seafood platter is small to begin with — the idea that two adults would share it is absurd. This was a clear failure to listen and pay attention. As a result, my guests ate their meals while I sat waiting for mine to be prepared. By the time my food eventually arrived, everyone else was already done. No one goes to a restaurant expecting to eat alone at their birthday dinner. Then came the worst part: the fish on my platter was undercooked. I had to send it back and ask for it to be properly cooked. When it returned, it was rubbery, overcooked, and honestly inedible. I ended up barely touching the meal. We ordered dessert afterwards, which was lovely, and they brought out a plate with a sparkle to acknowledge my birthday — a kind gesture, but sadly it did not make up for everything that had already gone wrong. The manager and waiter apologised repeatedly, and I remained polite because I refused to cause a scene and to ruin the evening even further. But let me be clear: the situation was NOT okay. What shocked me most was the complete lack of accountability or effort to make things right. No discount, no compensation, not even a small gesture to acknowledge the ruined meal and entire evening — and this was meant to be my birthday celebration. For a restaurant of this supposed calibre, this was incredibly disappointing. This experience ruined what should have been a special evening. I walked out feeling frustrated, let down, and honestly stunned that a restaurant could mishandle a birthday dinner this badly.
0 replies
7 months ago
Unresolved *****ulent Transaction & Poor Service
On 13 September, I reported a *****ulent transaction on my card – an overseas charge of R1,786.39. Despite following the correct process, I have still not received any feedback, resolution, or refund. Shortly thereafter, I also visited the Olympus Branch, where staff assured me that they would look into the matter, yet nothing has been done. This delay is unacceptable, especially considering the urgency and seriousness of card *****. I expect: Immediate confirmation of my claim status. A full refund of the *****ulent amount without further delay. A clear explanation of why both Secure Chat and the Olympus Branch failed to act on my report. If this issue is not addressed urgently, I will have no choice but to escalate the matter further and reconsider my banking relationship with FNB.
53 replies
7 months ago
Worst service ever!!!!!
I ordered flowers and a gift 2 days before delivery. I specifically called to ask if they two orders will be delivered together. They told me yes, as long as I pay for the order together, then one order number will be created. Firstly, one would think that since you placed the order well in advance that it will be delivered during the course of the morning. Secondly, I am furious because only the flowers were delivered without the gift. I have always made use of your company, but it seems things have gone from bad to worse! I will definitely make use of someone else next time.
0 replies
9 months ago
Disappointing Experience at Parrots Restaurant – Menlyn
I recently dined alone at Parrots Restaurant in Menlyn and unfortunately, my experience left much to be desired. I ordered a coffee and a starter, and informed the waitress that I would need two minutes before placing my sushi takeaway order. She only returned after 20 minutes. After finally placing the sushi order, I finished my coffee and starter and waited an excessively long time for the sushi to be ready — close to an hour. During this time, both the waitress and the manager on duty walked past my table several times without once checking in to ask if I needed anything else, not even a refill on my drink. When the bill arrived, I was shocked to see the total was nearly R1000. On closer inspection, I saw that a 10% service fee had been automatically added. Frankly, had it been up to me, I would have given the bare minimum tip because that’s exactly what I received in terms of service. I asked the waitress to call the manager, but she never showed up. Frustrated, I decided to leave. Once I got home and opened my sushi, I was further disappointed. There was no soy sauce, ******, or wasabi included. Worse, the sushi rice was half-cooked, and the overall taste was bland and unappetizing. This entire experience was deeply disappointing — not just because of the subpar food, but because of the complete lack of service. It seems the waitstaff are indifferent, likely because they know their service fee is guaranteed regardless of their effort. Unfortunately, I cannot recommend Parrots Restaurant and will not be returning.
0 replies
10 months ago
Extremely Poor Service from Wonder Silinda (wsilinda@fnb.co.za)
I have experienced shockingly poor service from Wonder Silinda, the Quality Assurance Team Leader for Retail Collections at FNB. I have been trying for weeks to get clarity on a significant overpayment made by iPDA to FNB. After numerous follow-ups and persistent effort on my side, Wonder eventually confirmed that a refund would be processed on 9 June 2025 and reflect in my account by 10 June. As of today, this has turned out to be yet another empty promise. The refund—almost R7,700—has not been paid, and Wonder has now gone completely silent, ignoring all my attempts to follow up. This level of unresponsiveness and unreliability is unacceptable, especially from someone in a leadership position. I am still waiting for my refund, and my patience is wearing extremely thin. FNB needs to take accountability and resolve this urgently.
53 replies
10 months ago
Absolutely Disgraceful Experience – Avoid Debt Rescue at All Costs!
I am utterly appalled by the way Debt Rescue has handled my case. They made overpayments to my creditors at the bank – a mistake that they admitted to – and promised to refund me the excess amount. It has now been weeks, and I have only received one small payment but no sign of the remaining funds that you still owe me. No refund. No follow-up. No communication whatsoever. This is not just poor service – it’s completely unacceptable and reeks of dishonesty or gross negligence. I trusted them to help me manage my debt, and instead they’ve created more financial stress by withholding money that rightfully belongs to me. Every time I try to get answers, I’m either ignored or brushed off with vague excuses. Debt Rescue talks a big game about supporting people in financial hardship, but in reality, they’re the cause of mine now. I would strongly advise anyone considering using them to look elsewhere. There is no excuse for this level of incompetence and disregard for a client’s financial wellbeing. Debt Rescue: Pay me what you owe me and do better.
106 replies
10 months ago
Refund long overdue
I am extremely disappointed in the way FNB, and associated parties have been handling my funds — especially considering that I am a loyal and long-standing client. You refunded me R299, and then two days later, another R299, which I was eventually told to pay back. But what about the substantial overpayments made by iPDA on my behalf over the last few months? I have been requesting a breakdown of what I still owed from January to April 2025, and based on my own records, I did not owe nearly as much as was paid out. I sent an email to request clarity and a full reconciliation — but all I received was a batch of paid-up letters, with no explanation and no response to my actual query. Worse still, FNB accepted overpayments without notifying me or refunding the excess. Why should the overpaid funds now be returned to iPDA and not directly to me, the person who actually made the payments? When the R299 was refunded to me, it took only 2 days. So what is the justification for delaying the rest of the money that is owed to me? I urgently need those funds — and I certainly did not expect to have to fight for the return of my own money. The complete lack of communication, transparency, and urgency is completely unacceptable. I expect an immediate response and resolution, including the prompt refund of all excess funds that were wrongly paid out.
106 replies
11 months ago
Highly Disappointed in FNB's Service – Delaying My Late Mother’s Estate
Highly disappointed in your service! My mother sadly passed away in September 2024, and once the executor of her estate was appointed by the Master’s Office, they requested a balance certificate from FNB. On 15 April 2025, FNB rep**** saying they were "busy with the verification process." To this day, we’ve had no further communication. As a result, the entire estate is pending—and the only thing holding it up is this outstanding balance certificate from FNB. What makes this even more frustrating is that there are no funds in that account. In fact, there’s a good chance it’s now in arrears due to monthly banking fees. My mother opened the account intending to move her banking from ABSA to FNB, but she became ill and never got to complete the process. Every other bank responded to the executor’s requests within a week. But with FNB, we've been waiting months, with no updates and no urgency. Why is such a simple verification process taking so long? This experience has left me seriously questioning my own relationship with FNB. If this is how my family will be treated one day, I’m honestly considering moving all my accounts elsewhere. Your poor service during a sensitive time is unacceptable.
174 replies
11 months ago
Unprofessional and Confusing Service from Debt Rescue Consultants – No Accountability
I am deeply disappointed in the poor level of service I’ve received from Debt Rescue’s online consultants. After more than 7 years of consistent payments, my debts were finally settled by April 2025—something confirmed by both my banking app and a consultant I spoke to last year. Naturally, I expected my debit order to stop, but instead, the May debit order still went off. That’s when the real frustration started. I tried calling – none of the numbers work. I sent a WhatsApp – message left unread. I used the online chat on their website – and this is where things went from bad to worse. Each consultant I spoke to gave me different and contradictory information: One said my account was settled. Another said it would only be settled in May 2026. Then I was told I needed to send paid-up letters from the bank, which I did to the provided email – no response or even acknowledgement. Another agent later confirmed I would get a refund once the letters were received. But when I followed up, a different agent asked me, “What refund?” and said my money is now “suspended” pending management approval and that she cannot tell me when I will receive the refund and how much it will be. Some of the questions I asked she preferred to ignore. This shows a complete lack of internal communication. One hand doesn’t know what the other is doing. No one takes ownership of the issue. Consultants contradict each other, make empty promises, and leave the customer to figure everything out on their own. And to top it off, the statements sent every 3 months aren’t even accurate. For a company that never had trouble collecting money from me for 7 years, the moment they owe me, they disappear or pass me from one unhelpful consultant to another. I am still waiting for: A proper response A refund of the money taken after my debt was paid off A formal closure of my account Debt Rescue needs to train their consultants better, respond to clients professionally, and take accountability.
174 replies
11 months ago
Extremely Disappointed with FNB Online Chat Support
What is the purpose of having a secure chat function on the FNB app if it doesn't actually help customers? I recently tried to find out something as simple as how much I still owe on my personal loan — which, by the way, isn’t reflecting properly on the app. This should have been a straightforward query, yet I spent over an hour on the chat service, being passed from one agent to another, and from one department to the next. I had to wait over 5 minutes between each response, only to be transferred again without getting a clear answer. Absolutely ridiculous. This is not the first time I’ve had this kind of experience. FNB’s service has gone from being excellent to extremely poor. The chat is supposed to save customers time and effort — especially for those of us who don’t have time to go into a branch — but instead it wastes both. If this is how you plan to handle digital support going forward, prepare to lose loyal customers. Something needs to change, and quickly.
111 replies
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1 Star
14 (100%)