Poor service and no feedback!!

I booked in a laptop for keyboard to be replaced on the 11 December 2025. The part has not arrived for the repairs to be done. We did the payment after receiving the quote in December. It is almost 2 months late and no feedback, nothing. The only thing is empty promises. Its a pity that PartServe is the authorized partner for Lenovo. Otherwise I would have gone somewhere else. If you have an option to not deal with this people then please do so. Stay away!