Terrible Service

Extremely poor service and very disappointing experience.

Firstly, the switchboard operator seriously needs training in basic telephone etiquette. The way customers are spoken to over the phone is unprofessional and unacceptable.

Secondly, I took my printer in for repairs on a Monday and paid the full amount upfront. At no point was any turnaround time communicated to me. The following Monday I called to check on the progress and was told that the printer had only been sent for repairs the previous Thursday, and that the turnaround time is approximately three days.

I then called again on Thursday expecting the repairs to be completed, only to be told that the repairs were only starting that same day. This means the information given to customers is inconsistent and unreliable.

The lack of communication, poor customer service, and misleading information is extremely frustrating. Customers deserve transparency and professionalism, especially when they have already paid for a service.

I would strongly suggest improvements in customer communication, service management, and staff training.