Total *******

I contacted passport 2000 to assist with passport applications as I needed assistance to avoid queues. I explained to Rhonda that my father is elderly and battling cancer and my little girl is only 4 so being in long queues is not an option for us. I had heard that Waterfall has very little queues from a number of people and even though it's a drive I didn't mind driving further. Rhonda told me if I book through her we wouldn't wait in queues so she can book at Edenvale for me. I paid her R1380 to assist us with the 3 passports only to get there today and discover we had to wait in all the queues. It was an absolute nightmare! So basically she charged me R1380 just to make the booking online which I could have done myself in 5 minutes and wouldn't have booked at Edenvale! What a *******! They say they queue for you but there is no one there. Oh and get this, you must pay another R460 per person if you want assistance with the collection.