Pathetic Service from Pat Hinde Boksburg - and Rude Service Manager

A couple of weeks ago I took my vehicle in to Pat Hinde Toyota, Boksburg to have my coolant pump replaced. A couple days later I noticed a leak under my vehicle. I was not sure what it was, I assumed it was an oil leak. It was not a substantial leak, just a few drops every couple hour that the vehicle stood, so I didn’t pay too much heed and decided that I would take it in when I got a chance. Some days later I wanted to see what type of oil was leaking and to find the position of the leak. I placed pieces of large cardboard under my vehicle and thereby located the position. I then placed a plastic cup at that position to see what fluid it was - and I found it was coolant, not oil. I immediately phoned the Service Advisor at Pat Hinde and told him about the leaking coolant. I took my car in later that day. It was the 09th of October 2024 Some background on my vehicle (Toyota can check/verify these statements): - I have never had a leak on my car. - I repair / replace any component timeously to avoid further problems. - I take good care of my vehicle. After waiting about 2 hours, they told me there was nothing wrong. The service advisor explained to me that they could not find any leak. How *********** of a Toyota dealership. They had no idea of what they were doing. I showed them myself where the leak was, and they took the vehicle back into the workshop. After waiting another hour, I finally asked my wife to collect me. I left my vehicle overnight for them to find the problem. The next day there was no word whatsoever from the service advisor. I phoned a coupe of times and didn’t get hold of him, so I left messages for my calls to be returned but he didn’t return my calls. I eventually drove to the dealership and was then told that the radiator was leaking. They presented me with a quote to replace the radiator. I was not happy at all. I spoke to the service manager, TJ, and explained to him that the radiator only started leaking after they had worked on the coolant pump. I explained to him that I was prepared to pay for the repairs, but not the full amount as I am sure there was a procedural fault with the way they had installed the pump. Little did I know that I was dealing with one of the rudest (if not the rudest) service manager of any car dealership I have ever visited. The Service Manager, TJ, is rude. He has zero people skills and was not prepared to even listen to me. His only explanation was “There is nothing I can do. That’s what needs to be done, you must pay for it.” TJ’s attitude and manner were completely aggressive. I explained to him that air in the system could do that. If the system had not been bled properly, the air in the system would expand faster than fluid and cause higher pressure which could cause something in the system to leak. It quickly became clear to me that this service manager had absolutely no idea of what I was talking about. He stuck to his same line of “That’s our quote, you must pay for the repair.’ A friend of mine used to work at that dealership as a mechanic. I phoned him for advise as to what to do about my vehicle. This ex-employee told me that the Pat Hinde workshop is now all about profit and zero customer service. I was not prepared to deal with them any further and drove my vehicle away from their workshop with the leaking radiator to take it elsewhere. I was a regular customer at Pat Hinde Boksburg; services were done at their dealership, but they won’t see me again at their dealership. Absolutely pathetic service, but even worse, a rude and aggressive service manager who couldn’t even speak decently to a customer. As a note, I have other vehicles, one of which is a Hyundai. I take that car to Hyundai Boksburg. As a comparison between the 2 dealerships, Hyundai Boksburg’s Service Manager, Brian Tuck, is a people-focused manager who puts the customer first. He is a pleasure to deal with. I have had a similar incident with them (Hyundai Boksburg) and Brian unflinchingly met me halfway on the second repair job as he felt it was unfair for a customer to have to foot the entire bill after they had just worked on my car.