MF
Muhammed F
Active since Mar 2013
28
Reviews
0
Industries
Reviews
28 reviews8 months ago
Not Honouring Company Policy
I bought a Demazin syrup for my daughter’s allergy and was given an almost-expired item. When I bought the item it was from behind the pharmacy counter, wrapped in a brown bag by the assistant, and sealed with a label and I was therefore unable to check the expiry date till I got home. It was not bought from the store in question (North Rand, Boksburg) but I did take it to them for return. The next day my wife took it to North Rand Road store, Boksburg with the slip and sealed packaging but was told that it can only be returned at the store it was bought from. They acknowledged my complaint of being given an almost-expired medication, however, they informed me that they were unable to take it back as I had to return it to the store I bought it from. Clicks is such a big group, why couldn't I return the medicine at another store with a pharmacy? You are the only chain-store group with such a lousy return service.
0 replies
8 months ago
Expired Medicine and Pathetic Service
Last week Thursday, 21 Aug, I visited the Lakeside Mall store (Benoni, Gauteng) to buy Demazin syrup for my daughter who has an allergy. I was assisted by a lady at the pharmacy who ignored my greeting at first. She did seem to be busy with paperwork, but she could at least greet and say "I'll be with you in a minute". When she gave me the medicine, I was unable to check the expiry date as she put it in a brown plastic bag and sealed it with a label. I paid for it and left the store (in the sealed bag). When I got home and wanted to give the medicine to my daughter, I saw the expiry date was Sept 2025 - 9 days away. That batch was manufactured in March 2024. I did not open that medicine to give it to her, and instead went to a late-night pharmacy to get another one as my daughter needed it quite urgently. It is the only medication that helps her when she has allergies. I don't live exactly close to Lakeside Mall, so the next day my wife took it to North Rand Road store, Boksburg with the slip and sealed packaging but was told that it can only be returned at the store it was bought from. Firstly (ignoring the unpleasant assistant behind the counter), I was given medication that was 17 months old and was 9 days from expiry. Secondly, Clicks is such a big group, why couldn't I return the medicine at another store with a pharmacy? You are the only chain-store group with such a lousy return service.
0 replies
18 months ago
Pathetic Service from Pat Hinde Boksburg - and Rude Service Manager
A couple of weeks ago I took my vehicle in to Pat Hinde Toyota, Boksburg to have my coolant pump replaced. A couple days later I noticed a leak under my vehicle. I was not sure what it was, I assumed it was an oil leak. It was not a substantial leak, just a few drops every couple hour that the vehicle stood, so I didn’t pay too much heed and decided that I would take it in when I got a chance. Some days later I wanted to see what type of oil was leaking and to find the position of the leak. I placed pieces of large cardboard under my vehicle and thereby located the position. I then placed a plastic cup at that position to see what fluid it was - and I found it was coolant, not oil. I immediately phoned the Service Advisor at Pat Hinde and told him about the leaking coolant. I took my car in later that day. It was the 09th of October 2024 Some background on my vehicle (Toyota can check/verify these statements): - I have never had a leak on my car. - I repair / replace any component timeously to avoid further problems. - I take good care of my vehicle. After waiting about 2 hours, they told me there was nothing wrong. The service advisor explained to me that they could not find any leak. How *********** of a Toyota dealership. They had no idea of what they were doing. I showed them myself where the leak was, and they took the vehicle back into the workshop. After waiting another hour, I finally asked my wife to collect me. I left my vehicle overnight for them to find the problem. The next day there was no word whatsoever from the service advisor. I phoned a coupe of times and didn’t get hold of him, so I left messages for my calls to be returned but he didn’t return my calls. I eventually drove to the dealership and was then told that the radiator was leaking. They presented me with a quote to replace the radiator. I was not happy at all. I spoke to the service manager, TJ, and explained to him that the radiator only started leaking after they had worked on the coolant pump. I explained to him that I was prepared to pay for the repairs, but not the full amount as I am sure there was a procedural fault with the way they had installed the pump. Little did I know that I was dealing with one of the rudest (if not the rudest) service manager of any car dealership I have ever visited. The Service Manager, TJ, is rude. He has zero people skills and was not prepared to even listen to me. His only explanation was “There is nothing I can do. That’s what needs to be done, you must pay for it.” TJ’s attitude and manner were completely aggressive. I explained to him that air in the system could do that. If the system had not been bled properly, the air in the system would expand faster than fluid and cause higher pressure which could cause something in the system to leak. It quickly became clear to me that this service manager had absolutely no idea of what I was talking about. He stuck to his same line of “That’s our quote, you must pay for the repair.’ A friend of mine used to work at that dealership as a mechanic. I phoned him for advise as to what to do about my vehicle. This ex-employee told me that the Pat Hinde workshop is now all about profit and zero customer service. I was not prepared to deal with them any further and drove my vehicle away from their workshop with the leaking radiator to take it elsewhere. I was a regular customer at Pat Hinde Boksburg; services were done at their dealership, but they won’t see me again at their dealership. Absolutely pathetic service, but even worse, a rude and aggressive service manager who couldn’t even speak decently to a customer. As a note, I have other vehicles, one of which is a Hyundai. I take that car to Hyundai Boksburg. As a comparison between the 2 dealerships, Hyundai Boksburg’s Service Manager, Brian Tuck, is a people-focused manager who puts the customer first. He is a pleasure to deal with. I have had a similar incident with them (Hyundai Boksburg) and Brian unflinchingly met me halfway on the second repair job as he felt it was unfair for a customer to have to foot the entire bill after they had just worked on my car.
0 replies
25 months ago
Unauthorised Billing
Phone no. 068 670 5574 MTN Reference number 1-41509731502 I.D. number 8006115136086 I had a 50GB/month contract, taken out at MTN K90 Centre (Boksburg, Gauteng) in November 2022 (Black Friday Special). It was a month-to-month contract at R226/month. It is a sim only deal with no device (data only). On the MTN website I saw an offer for 200GB/month for R439 (sim only deal, no device) and decided to upgrade. On 21 March 2024 I went to the same store to upgrade my 50GB contract to the 200GB offer. I asked for Morne, the same person who had signed me up previously. I was told he was at a different MTN store. I was assisted by Ammarah at MTN K90 Centre. She told me that the 200GB offer was not available in-store and that it was only available online. She explained to me that only the 70GB month-to-month contract for R329/month was available in-store and that it wouldn’t be worth my while to upgrade my existing 50GB contract to the 70GB as the 50GB is a Black Friday Special and the rate is therefore better. She advised me to sign up for the 70GB month-to-month contract separately (keeping my existing 50GB contract going). I then signed up for the additional 70GB contract (sim only deal, no device) on a month-to-month contract for R329/month as per her recommendation. I paid an additional R150 for the separate sim card which I wouldn’t have had to pay for if it was an upgrade. While in the store, I inserted the new sim card in my phone to test that it worked and then removed it. That evening when I went home, I looked at the 200GB offer on the MTN website again, and although it didn’t specify whether it was an online only deal or not, I was quite sure it was available in-store. The next morning (22 March 2024), I phoned Morne and asked him about the 200GB offer and he confirmed that it was available in-store. By this point I had still not used the new sim card. Later that day I phoned Ammarah at MTN K90, informing her that I had spoken to Morne and explained to her that she had given me the wrong information and that the 200GB offer was valid in store. She checked on her system and confirmed that indeed it was. I asked her to cancel my new 70GB contract and informed her that I would come in to upgrade my existing 50GB contract to the 200GB (bear in mind that this was approx. 24 hours after signing the contract and that the sim card had still not been used). She told me that she would initiate the cancellation shortly and would call me back to provide feedback. I did not hear from her so I called back later that afternoon and she explained that she would revert with feedback, but still she did not. The next morning (23 March 2024) I drove to the MTN K90 store to find out what was happening regarding my cancellation. While waiting in the store with Ammarah trying to assist, over half an hour went by with Ammarah trying something on her system (I have no idea what she was trying to do). I asked to speak to the Branch Manager And was told he wasn’t in. A lady named Nikita (who up to that point had just been sitting there trying to look inconspicuous) informed me that she was the assistant Branch Manager. She had absolutely no idea of what had to be done regarding the cancellation. She walked over to her computer and was doing something (again, no idea what she was trying) then walked back to Ammarah and showed her something on her phone, then went back to her computer. It was clear both ladies had no idea what they were doing. At long last, Ammarah stopped working on her computer and informed me that she was unable to cancel my contract as the cancellations department did not work on Saturdays. Had Ammarah done it the day I called her (Friday, 22 March, it might have gone through). I asked to speak to the store owner but was told that “that’s not possible”. (as a note, other MTN stores have the franchise owner’s number on display). Both ladies promised to follow up on Monday and revert back to me. I left the store frustrated with no resolution to the problem they had created. Monday there was no word from the K90 store. On Tuesday morning (26 March 2024) I phoned for feedback but was told no progress had been made. On 27 March 2024 Ammarah sent me a WhatsApp message informing me that she was unable to cancel my contract and that I would have to call their cancellations department myself. This I did later that day. I inserted the new sim card into my phone to call customer care. It took 3 attempts of 5-minute voice prompts before someone came on the line. I spoke to Abigail. The MTN reference for this call is 1-41509731502 I explained the situation to her and informed her that I wanted to cancel my new 70GB contract. Instead of assisting, she tried to offer me an alternate package. After arguing with her, she finally agreed to assist with my cancellation. She finally did cancel the new contract. I asked her about the debit order, and she assured me that no debit order for the new contract (70GB @ R329) would go off on my account. When I pushed her to confirm she explained that the new number was already on prepaid and therefore no debit order could go through. I asked her to send me an email to that effect and she said that her company policy does not allow for emails, but that the call is recorded if there is any problem. Using the reference number the conversation can be called up. I thanked her and we ended the call. On 31 March 2024 I received a bill from MTN for exactly what they said they wouldn’t charge for, plus an extra pro-rata charge. Your assistance in this regard will be highly appreciated. If MTN is found to be in error, I request the following outcome: - The invoice amount be s****ped (R392.68) - The cost for the unnecessary new sim card be reimbursed (R150). - In-store cancellations be an option. MTN unjustly uses the call centre cancellation method to try and upgrade the customer. - For non-device contracts there should be a 7-day cooling off period.
53 replies
31 months ago
Inferior Quality Pot, Pathetic Service!
Dear AMC, I send you this email after another busy week at work in which I was away from home most of the time. Thank you for all the hassle and inconvenience due to the lack of quality control at your factory. Firstly, I bought this pot through my area agent as I do not have the time to drive from where I live (Benoni) to your store in Alberton. If your agent is unable to service me (with regards to sorting out the matter of the inferior quality of the pot that was delivered to me), what is the point of the area agent? Secondly, this is not a claim “under guarantee” as you have stated in your email. This is replacement of a brand-new pot due to a manufacturing defect. A “claim under guarantee” implies that the pot has been used for a short period of time and that, due to some or other reason, it qualifies to be replaced. In this instance, this is not the case as the pot has not even been used; in fact, the point is it should not have been allowed to leave your factory with this level of quality. Please note that since the pot was delivered to me last week, it has been sitting in its plastic packaging, in its box, in my cupboard, unused, as the quality of the pot that was delivered to me is not up to standard. I have not as yet had a chance to visit your store in Alberton, and I won’t get a chance any time soon due to my busy schedule. Since your store is only open on weekdays from 9am to 5pm, means that I have to put in for a days leave from work, just to collect a replacement pot - due to a mistake from your side and an area agent who is just too happy to make AMC’s problem my problem and give me the runaround. AMC is a premium brand. You have been around for a long time. Customers pay for quality and service. The least, the very least, that AMC could have done is offered to replace the pot without causing me any inconvenience. AMC could have arranged for a new pot to be delivered to me, especially considering that this is the way the pot was sent to me in the first place (AMC’s choice, not mine), and also considering that this is a manufacturing defect that should not have passed your quality control process in the first place. How this pot passed QC is beyond me. If AMC and my area agent are still unwilling or unable to assist, I will spread my unhappiness on social media. I will eventually make time to visit your Alberton store for a replacement pot, and in the meantime the pot will continue to sit in my cupboard, in its box and packaging, unused. I cannot believe this is AMC I am dealing with! My contact no. is 082 733 7633
0 replies
33 months ago
Epson Printers, PATHETIC PATHETIC SERVICE! Stay away from Epson!
I bought an Epson L3150 form HiFi Corp in Boksburg. I work in a Cash and Carry, but have my own office in the building and my own printers. Needless to say, being a Cash and Carry, I print plenty A4 documents on a daily basis and have multiple printers of my own in my own working space. I have 2 Epson L3150 printers and many Canon printers (all running solely off my computer). I need that many printers as I form a key part of the Cash and Carry invoicing system. Both Epson printers have given me endless problems from the first month. For both Epson printers I made sure that I completed the extended online warranty (additional 2 years). In fact, I have done that for my Canon printers as well. The first Epson L3150 gave me problems in the 1st year and Epson did not honour the original 1-year warranty to the point that I had the printer repaired at my cost. The second L3150 is what this complaint is about. The reason I'm finally complaining about Epson is because I’ve just about had enough of their lies, false promises and false advertising and would like other consumers to know the danger beforehand. So coming back to my complaint. I bought the printer in Jan 2022. It was in for repairs every few months to the point that it hardly worked. Most of the repairs were for the same problem, i.e. lines across the page, some through item details and prices that made invoices difficult to read. I went along with the continuous repairs as it was HiFi Corp who dealt with Epson and I only had to drop off and collect. In June this year (2023) I took the printer in once again for the same problem (lines across page). It was around 8 June if I remember correctly. HiFi Corp then contacted me saying that I would need to pay for repairs as the printer was out of its 1-year warranty. I informed HiFi Corp that I had completed the extended 2-year warranty. I supp**** them the extended warranty form. They said they would liaise with Epson to get the printer repaired under the extended warranty Epson came back with the most ridiculous answer which I have copied and pasted as follows: “This is not actually an extended warranty. Customer did not finalise the registration once registering. I need the customers name and surname, telephone number, cell phone number, e-mail address and physical address. We will then have to send this info and the attachment to Epson Europe to update the records. Please take note that it might take up to 2 weeks to update. We will escalate it to try and get it done as soon as possible.” So firstly Espon tells you on the registration form that they do not keep and record of the extended warranty and it is the responsibility of the customer to keep their own record. How ridiculous!!! Then, in their email they state “customer did not finalise the registration once registering”. WHAT THE **** DOES THAT MEAN????? Thirdly, they say they need to update their records! What Records??? So after all that, Epson then comes back and says the printer cannot be repaired under warranty as it was tantamount to customer abuse. My HiFi Corp ref no. is JD COMPLAINTS: 9000308718 My Epson printer serial no. is X7GS193329 Guys, on a serious note, buy Epson at your own risk.
300 replies
40 months ago
Taking Liberties With Customers
In short, my debit order date is the last day of the month, but Wesbank decides to debit me on the 21st December without any nitification. When i phoned to query this, thier lines were continuously busy. When i finally got through, the agent insisted that i did receive an email communication about the early debit order even after i told her numeropus times that i did not receive it. I asked them to reverse the debit order and take it off on the correct date. I was promised this would be done, but guess what? Nothing! Taking liberties at the expense of customers.
264 replies
52 months ago
Seriously frustrated at your pathetic level of service
My machine was asking me to keep updating business details. I tried to use the chat function on the home screen, only to be told it's not available! (see attached). I logged into the business profile and used the chat function there. It took more than 30 minutes to get a response. Zandi's excuse was that she is speaking to "20 other customers". Needless to say she gave me her half-hearted attention. When I asked her why, she said she was busy. She was unable to assist. She finally asked me to reset my machine, which I did and it did not work. I then chatted to Faheem.He too took forever to assist, and he too was unable to assist. He offered no excuse as to why I was kept endlessly waiting. 3 hours later the problem was not resolved! Another problem with the chat on the business logn is that the screen is half (see attached) When will Yoco sort this out?When will Yoco improve their customer service?
159 replies
57 months ago
Pure Frustration
Dealing with Cell C is a major, major frustration. In fact, it has become nothing but a frustration. I recently upgraded my contract. My number is 061 346 1029. There are issues which I am trying to resolve, but nobody at Customer Care is able to help. And I repeat, NOBODY. Every single call is the same story: “Sorry sir, I must conduct a security check to proceed.” When I pass the security check, the agent says, “I am unable to assist with this, I will put you through to the correct department.” New department: “Sorry sir, I must conduct a security check to proceed.” When I pass the security check, the agent informs me that I am at the wrong department. They give me another number to phone. New number: Security check, then the agent informs me that they are unable to assist. They transfer me. Transferred department: Security check, then the agent informs me that they are unable to assist. They transfer me. Nobody at cell c can assist with anything. They conduct security check after security check, AND NOTHING GETS DONE!!!! Everything is a ****ING security check, but there system is broken!! You don’t get to speak to a manager who can assist. All you get to speak to are call-centre agents who know ABSOLUTELY ****ALL of what’s going on. No queries are resolved. CELL C CUSTOMER CARE IS NON-EXISTENT!!!! PATHETIC! PATHETIC! PATHETIC! PURE FRUSTRATION!!!
530 replies
67 months ago
Completely unsatisfactory service.
I am sourly disappointed at being continuously ignored. A fake Premier Fusion account card was issued by FNB in my name. I visited the branch on North Rand Road in Boksburg and was assisted by Eva Mfikoe. She was unable to find the details of the card on the system, so she logged an investigation ticket on the system. She promised to give me feedback. I have been waiting for weeks with no response. I have been asking Eva for a response but she doesn’t even reply to my emails. If she is waiting on the card division, the least she can do is respond to my emails saying she has followed up. I have written to the card division and phoned them. They keep promising to sort out the matter, but guess what? No response. FNB IS NOT HERE TO HELP YOU !!!
159 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (25%)
1 Star
21 (75%)