Poor Service and Rude Staff Member

I had a very disappointing experience with PathCare today. I was previously told that I could have my results printed for me if I wanted them. When I called to confirm this and asked if I could collect them from the nearest office, my call was answered by a lady named Kim from Head Office.

Kim was extremely rude and dismissive. Instead of assisting me politely, she told me that I cannot receive my results directly which completely contradicts the information I was given before. Her tone and attitude were uncalled for and showed a complete lack of customer service and patience.

I would also like to understand why I can’t have access to my own results doesn’t POPIA give me the right to access my personal information? They deserve to be reported.

This experience really ruined my day and left me feeling frustrated and disrespected. PathCare seriously needs to train their staff on professionalism, communication, and treating customers with basic courtesy.