Rude and unprofessional staff Midstream hospital branch

I had a very disappointing experience at the Pathcare Vermaak branch in Midstream Hill Hospital this morning. From the very first interaction, the staff member who assisted me, Prudence, was rude, dismissive, and completely unhelpful. Her attitude was condescending, and at no point did she show any intention of providing proper service or care.

There was absolutely no reason for her to insist that my doctor resend a form he had already provided two weeks ago—especially considering he intentionally left the date blank because he is monitoring the same ongoing concerns. Instead of focusing on patient care, she created unnecessary obstacles.

Visiting a pathology lab is already stressful, and the least one expects is basic courtesy and professionalism. Instead, I was made to feel like an inconvenience.

I will not be returning to any Pathcare Vermaak again. Thankfully, Ampath- located just one floor up- assisted me immediately with friendly, efficient service. Pathcare Vermaak has now lost me, and by extension, all my customers, as a patient.