R36000 for craked,scracted,chipped table and chair, even after receiving replacement

We bought a 12 seater Lebombo set on 9 July 2023 from Randburg Branch.We paid R36 000 for the set. We had to wait for the set to be manufactured.The set was delivered on 4 August 2023.When we opened the bubble wrap the table was cracked, scratced and there was also multiple chips and cracks on the chairs.The manager said they will replace the entire set and make 100% sure that there is no cracks on the new table.The new table and chairs was delivered on 18Aug.The table once again has multiple cracks on the main supporting beams.I am totally disgusted with he workmanship on products from Patio Warehouse - this is substandard products that they sell to the public.Someone spoke to us on friday saying that it is "obvious that they cannot meet our requirements" I actually feel offended - we are only expecting a table and chairs that does not have cracks in the woodwork.What does a cracked table and chairs say about the workmanship? Is this not what you pay for, especially when you pay R36000 for a set. To date I am still waiting for the manager to forward me the proof of payment of the refund and reply from the supplier. We have sent the pictures of both tables.I will never buy from them again or refer them to anyone.