AK
Anel K
Active since Apr 2014
14
Reviews
0
Industries
Reviews
14 reviews8 months ago
Unacceptable Service, Delayed Refund & No Access to Finance Department – Makro Order Placed 13 July
I am extremely disappointed with the service I have received from Makro regarding my recent order placed on 13 July. At no point was I informed that the order could not be fulfilled. For the past two weeks, I have phoned numerous times, only to be told by call centre agents that the matter was “escalated to finance” – with no resolution or proper feedback. What is even more unacceptable is that the call centre cannot put you through to the finance department or even provide a contact number. Apparently, they “communicate via tickets that are logged” – which leaves the customer with no way to follow up directly. On more than four occasions, I have held on the line for over 45 minutes at a time, only to be given the same scripted response. Now, after all this delay and lack of communication, I am told I will receive a refund – but that it will take up to 14 days to process. This is highly inconvenient and unacceptable. I operate a guesthouse and urgently needed the items I ordered. Due to Makro’s failure to deliver and communicate appropriately, I have had to purchase the items elsewhere and cannot wait an additional two weeks for my funds. I expect the refund to reflect in my account within 2 business days. If this does not happen, I will escalate this matter further to your Head Office Complaints Department, HelloPeter, and the Consumer Commission. This level of service is unacceptable and not in line with good business practice. Makro – please handle this with the urgency it deserves.
53 replies
12 months ago
Absolutely Disgusted with Vodacom's Incompetence and Dishonesty
To Whom It May Concern, I am beyond disgusted and fed up with the appalling level of service my family and I have received from Vodacom since November 2024 - reference number 5-36136638286453 Without proper explanation or consent, two of our cellphone contract lines were upgraded by one of your consultants who simply stated that our existing plans were no longer available. At no point were we told this would come with a ridiculous price increase of R2,000 per month — an outrageous and underhanded tactic. To make matters worse, two speakers were suddenly delivered — something we never asked for, never agreed to, and never wanted. It was only when we saw the first inflated invoice that we realised the extent of the mess Vodacom had created. When we contacted your call centre, we were told the contracts were upgraded and that the situation would be fixed. The speakers would be collected, invoices corrected, and we would be refunded. Lies. Since then, it has been nothing but a nightmare dealing with your so-called “customer service.” We've made countless calls, sent several emails, and every single time we’re met with empty promises and blatant incompetence. Nobody ever calls back. No collection of the speakers has taken place. And to top it off, your system shows a completely false note stating we refused to give the speakers to the driver. That is a complete fabrication. It is now April — five months later — and this situation is still unresolved. This is absolutely unacceptable. Your staff are rude, dismissive, and clearly untrained. My husband has repeatedly asked that all communication go through me, as he works in a plant where he cannot have his phone — but that simple instruction has also been ignored. At this point, it is clear Vodacom does not care about its customers. The level of service is beyond pathetic. I am sick of being strung along, **** to, and treated like an idiot. Here is what we expect IMMEDIATELY: Collect the speakers. Fix the invoices and return the contracts to what they were before your consultant messed with them. Refund every cent of the overcharged amounts, from November to now. A written confirmation that this has been resolved — no more excuses. You have 7 days to fix this. If not, we will be taking this to ICASA and exposing this shocking treatment on every public platform we can. We are done being patient.
116 replies
27 months ago
A Seamless Home Loan Experience with Adéle Coetzee
I recently had the pleasure of working with Adéle Coetzee as my Home Loan Consultant, and I am compelled to share my exceptional experience. From the moment I contacted Adéle, her professionalism and dedication to assisting me with my home loan application were evident. Adéle's knowledge of the home loan process is truly commendable. She guided me through every step, explaining complex terms in a way that was easy to understand. Her expertise instilled confidence in me, making the entire application process much less daunting. One of the standout qualities of Adéle is her responsiveness. Communication is key in such matters, and Adéle was always prompt in answering my queries and providing updates on the progress of my application. This level of commitment made me feel valued as a client and reassured me that my home loan was in capable hands. What sets Adéle apart is her attention to detail. She meticulously reviewed all the necessary documents, ensuring that everything was in order before submission. This thoroughness not only expedited the approval process but also prevented any potential issues that could have arisen later on. Furthermore, Adéle's friendly and approachable demeanor made the entire experience pleasant. She maintained a positive attitude, creating a comfortable environment for open communication. This personalized touch made me feel like more than just a client; it made me feel like a valued individual with unique needs. In conclusion, I highly recommend Adéle Coetzee as a Home Loan Consultant. Her exceptional services, from her in-depth knowledge to her responsiveness and attention to detail, have undoubtedly made my home loan journey smooth and stress-free. If you are in search of a dedicated and reliable professional for your home loan needs, Adéle Coetzee is the person to trust. Thank you, Adéle, for your outstanding support and assistance!
58 replies
32 months ago
R36000 for craked,scracted,chipped table and chair, even after receiving replacement
We bought a 12 seater Lebombo set on 9 July 2023 from Randburg Branch.We paid R36 000 for the set. We had to wait for the set to be manufactured.The set was delivered on 4 August 2023.When we opened the bubble wrap the table was cracked, scratced and there was also multiple chips and cracks on the chairs.The manager said they will replace the entire set and make 100% sure that there is no cracks on the new table.The new table and chairs was delivered on 18Aug.The table once again has multiple cracks on the main supporting beams.I am totally disgusted with he workmanship on products from Patio Warehouse - this is substandard products that they sell to the public.Someone spoke to us on friday saying that it is "obvious that they cannot meet our requirements" I actually feel offended - we are only expecting a table and chairs that does not have cracks in the woodwork.What does a cracked table and chairs say about the workmanship? Is this not what you pay for, especially when you pay R36000 for a set. To date I am still waiting for the manager to forward me the proof of payment of the refund and reply from the supplier. We have sent the pictures of both tables.I will never buy from them again or refer them to anyone.
0 replies
37 months ago
Terrible customer service and workmanship
We had a claim with our insurers and Best Gutters was the supplier to fix the gutters. This was in Aug 2014. In September 2022 we noticed that there is blue spots surfacing on the gutters. Since we have a warranty of 15-20 years, I immediately got in contact with Best Gutters, they said that they will sent someone out for repairs. No one pitched. Since then we have been phoning non stop, every time they have a different excuse. When we asked to speak to the owner, he is apparently never in the office or in meetings. The lady claiming to be second in charge says she gave the instruction for someone to phone us, but obviously this does not carry any weight. Up until now, no one has phoned back. The client service is pathetic and obviously their workmanship as well. I have reported them to our insurers as well.
0 replies
67 months ago
Multiple visits for Afrihost still no service
A service consultant has been to my house numerous times but cannot seem to get the issue sorted. Everything is connected but still no internet, whatsapp facebook or anything How long will it take for Afrihost to get this sorted, I cannot keep paying for a service that does not work??? Afrihost does not even deserve one star - no service, or incompetent staff that cannot sort out the problem. I have not cellphone signal at home thus the reason why I installed fibre. Urgent feedback please. ID Number: 5912260067088, cell number 072 117 4113
0 replies
68 months ago
Waiting for bloodpressure meds - will they be held liable if I get a stroke?
This pharmacy does not event deserve one star. I ordered my and my husbands chronic medicine on 1 September, by 11 September I have still not received anything. I phoned daily to get feedback and all they say is that the medication will be dispatched the next day. We both suffer from high blood pressure and I would like to know if either one of us now suffers a stroke if they will be held liable as they are not delivering our required medication to keep to manage the blood pressure. The lady I spoke to know will apparently arrange a special delivery.... I think the chance of that is zero. Not pathetic service - this is no service.
106 replies
82 months ago
NO LIGHTS AT CHRISTMAS IN JULY SHOW
We purchased tickets on Howler for the Christmas In July show. What a disappointing experience. We paid almost R500 for tickets but I am almost sure there is more lights in Keywest than what was displayed at this event. Obviously there was no control over tickets, there where hundreds of people. No one was there to direct them, parking was chaos. Inside there was literately only a whale, buck and fairy lights - nothing else. This is most surely false advertising and I demand a refund. I know that you are only the booking agent, but surely this is something you can take up with them.
105 replies
82 months ago
NO LIGHTS AT CHRISTMAS IN JULY
We purchased tickets on Howler for the Christmas In July show. What a disappointing experience. We paid almost R500 for tickets but I am almost sure there is more lights in Keywest than what was displayed at this event. Obviously there was no control over tickets, there where hundreds of people. No one was there to direct them, parking was chaos. Inside there was literately only a whale, buck and fairy lights - nothing else. This is most surely false advertising and I demand a refund.
0 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (14.285714285714286%)
1 Star
10 (71.42857142857143%)