Disappointed

I'm very disappointed with Paul James Newmarket mall. I went there very unsure if I want to I explained to the hairdresser Nikita that I've been jumping from one hairdresser to the other since my hairdresser of many years emigrated and I was not happy with the results from the other hairdresser she assured me that she feels the same way and is just using the one. I was very pleased with my hair when I left cut and blow dry. After a while I noticed that my hair was a little bit longer on the one side and that both sides were not shaped the same I let it go for while. After consideration I first send a WhatsApp to Nikita (she gave me her personal no) she never got back to me it was then that I decided to email them the owner was very apologetic said that Nikita was not in that day and that she will speak to her the following day. Nothing came of it not an apology from Nikita just the owner. They could have said that I must come and that they will fix the mistake. One thing is forsure I'll never go to Paul James