When we are forced to pay for service you are unhappy with

have to be honest, I'm super disappointed.... I booked for a full head foil, tone, cut and blow and an added treatment with Melissa for 9:30 on the 8th November 2025. She is super friendly and a great chat bit honestly not worth the money I spent... Firstly she over booked herself so she was seeing 4 different clients at once... I specifically asked to do root touch up, full head toner (to remove all yellow from my hair) and then dust trim my dead ends... She spent 2 hours putting foils in (because I had to wait whilst she did others hair) then my hair drew for another hour. After that she apparently toned and "treated". She started blowing my hair dry and I asked why because she hadn't toned yet, she rep**** that she only toned the roots and slightly pulled the toner through the rest of my hair at the end... My hair almost looked more yellow walking out of the salon than it did going in... My roots are still very much visible and she didn't actually bother with the treatment because when I went to pay I noticed it wasn't even added to the bill... It's such a shame we have to keep learning the hard way... I'll never return.