Unprofessional Service and Privacy Violation!!!

I am writing to formally address the concerning issues that arose during my recent experience with PAWFECT pet care. While initially I was comfortable leaving my 3-month-old puppy under their care, recent events have caused me serious distress, and I feel compelled to bring these matters to everyone's attention.

1. Injury to My Puppy: After my puppy returned from day care, I noticed a visible injury on her ear, as well as marks on her face where she had been hurt. When I raised this issue with them, they mentioned that they had not noticed these injuries. This raises significant concerns about the level of supervision and care my puppy received while in their facility. Given her young age and playful nature, I expected more diligent attention to ensure her safety.

2. Confusion Regarding Billing: Upon picking up my puppy on the final day of her stay, I was surprised to receive an additional invoice indicating that I had kept my pup for an extra day. This was not the case, as I picked her up four hours earlier than scheduled. I explained this discrepancy and was willing to pay for the minor adjustments I made by arriving 2-5 minutes earlier on a few days, but I refused to pay for a full extra day I did not take advantage of. Despite this, I was met with harassment and unprofessional behaviour, which I find completely unacceptable.

3. Privacy Violation: Furthermore, I am deeply concerned by their decision to post my personal information on Facebook, alongside inaccurate statements regarding this situation. This is a clear violation of my privacy rights under the POPIA act, and I am currently taking legal action regarding this matter. I expect all businesses to respect their clients' privacy and to refrain from any form of public shaming or harassment.

4. Unprofessional Behaviour: It became clear that the level of care for my puppy was inadequate. On one occasion, I observed them attending to laundry rather than monitoring the pets in your care, which is troubling when I entrusted them with my puppy’s safety. Additionally, the self-promotion of your business with fabricated reviews raises further questions about the integrity of your operation.

Request for Resolution: In light of these incidents, I request the following:

An explanation and written apology for the lack of supervision and care for my puppy. A refund for the disputed charge of R242.00, as I did not take my puppy for an extra day. A retraction of the false statements made about me on social media, along with a public apology. Assurance that steps will be taken to improve the level of care and professionalism in your daycare to prevent similar issues from occurring in the future.