Disappointment with Paws Palace

Purchased an item on the 18th of December 2025. Numerous up and down emails. 23 January 2026 and no goods. Received an email today saying there was a problem with my order after they told me my order had been collected by Aramex. Requested tracking number - said I should receive it shortly. Nothing received. They advertised a Christmas special, advertised a New Years Special although they have not even processed their Christmas specials. Unacceptable.