PAWS PALACE - BAD CUSTOMER SERVICE

On 23 December 2025 I ordered 2 items from their website. Payment was confirmed for R 727.00. Because it was holiday season, I did not expect it to be delivered. On 9 January 2026 I send a follow-up email to find out when it will be delivered. The response back was" Hi there, I'm so sorry it has been a crazy time of year and due to delayed shipment from suppliers we were unable to keep to our delivery times but we do have the stock now and we are rushing to get everything out as fast as possible, I'm sorry again for the delay. Kind Regards Paws Palace." On 28 January 2026 I send another email and up to date no response. On 6 February 2026, I chatted with the bot on their website. No response. Today I've send them a Messenger and still no response. If you have a company like these at least have contact details other then email. Respond it is good client services.

Either I receive my goods or I want my money back.