TD
Tasja P
Active since Apr 2022
4
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0
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Reviews
4 reviews2 months ago
PAWS PALACE - BAD CUSTOMER SERVICE
On 23 December 2025 I ordered 2 items from their website. Payment was confirmed for R 727.00. Because it was holiday season, I did not expect it to be delivered. On 9 January 2026 I send a follow-up email to find out when it will be delivered. The response back was" Hi there, I'm so sorry it has been a crazy time of year and due to delayed shipment from suppliers we were unable to keep to our delivery times but we do have the stock now and we are rushing to get everything out as fast as possible, I'm sorry again for the delay. Kind Regards Paws Palace." On 28 January 2026 I send another email and up to date no response. On 6 February 2026, I chatted with the bot on their website. No response. Today I've send them a Messenger and still no response. If you have a company like these at least have contact details other then email. Respond it is good client services. Either I receive my goods or I want my money back.
0 replies
20 months ago
Hollard
I would like to thank Phuti for her outstanding assistance in this regard. You went the extra mile for my case and followed up regularly on the process. Thank so much Phuti. You are amazing. Tasja
53 replies
20 months ago
Hollard
On 4 July 2024 I send an email to Hollard to advise that my father passed away. Included in the email was the death certificate, Policy document 6986624 and copy of my ID and account information. On 5 July 2024 I received an email with a claim’s requirement for the following: Claim form from claimant Claim form by medical attendant Certified copy of claimant's ID Proof of Identity Funeral Form (BI 1663) Certified copy of deceased's id Banking details All the above was send to them except for the Claim form by medical attendant as I explained to them that the undertaker took it. The same with the claim form, Hollard did not send the claim form to complete, and that is now up to date - this was on the 9 July 2024. I started to follow-up with Hollard to find out when the policy will be paid out on 26 July, 29 July and 31 July 2024. On 5 August 2024 I received an email from them that the debit order was returned unpaid. Below the message in the letter: RE: Hollard Life policy no. 6986624 If you want to maintain cover under this policy, please contact us urgently on 0860 00 00 11 to arrange for payment of the outstanding amount and give us new debit order instructions. If you have any questions, please don't hesitate to contact us or you financial advisor. Yours 'for life' The Administrative Services Team I contacted them and explained that my father passed away and wanted to know in whose name is the policy. I said my father, but they want to speak to him to do security checks. Clearly, he did not hear what I said. Then he transferred me to the claims department where I held on for more than 5 minutes and was then cut-off. I phoned again, explained everything again to the new agent, transferred me to another guy, explained again and was transferred to the claims department for holding on for 4 minutes and cut-off. The next day, 6 August 2024, I rep**** on the returned debit order email and attached all my correspondence to them. Up to date I have not received a response from them. Is this how you, Hollard Life, treat people that had a loss and suffering? The policy holder paid you constantly every month, but yet you can't even respond do any email only to send a Claim Requirements form. Hope this reaches Willie Lategan, CEO of Hollard Life, to see how *********** his employees are. The fact that they don't listen what you say and have the nerve to ask to speak to the policy holder. I need to know when the policy will be paid out as this has been going on for a month.
159 replies
49 months ago
Rain Android Billing 27816770338
Hi on 12 March 2022 I send a query to Rain about the debit run on 1 March 2022 that went off on two of my accounts. One was a Absa account and the other Capitec. I requested a redund on my Absa account. They requested proof on both accounts and it was send to them on 13th and 14th of March 2022. On 16 March I send a follow up email for feedback. On 26 March they requested the Absa card no which I send but masked certain numbers out. On 4 Aptil I send a follow up email for feedback and up to date have not received any. Decided to turn to Hello Peter before I send a follow up email. They should not keep you in the dark and think you are foing to forget about it. I can fill up my vehicles tank with R479. They are quick to send you a notification that "Oops, your account was not paid"! But when they have to refund you they just keep quite and hope it will go away!!!!! Rain if you don't know how to service a client quickly and without inconveniencing the client, please call me! I"ll provide you with training, it will cost you R 479!!!
444 replies
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