Payoneer account blocked due to name formatting – unable to reach support via email

I am posting this review purely to get Payoneer’s attention, as I have been unable to reach a support agent who can actually assist me via email.

I have a Payoneer account used to receive income from PALFISH. After approximately 10 months, my account was blocked because my name did not exactly match my ID. The issue is that my legal name contains a hyphen, but Payoneer’s system does not allow special characters, which forced me to enter my name differently at the time of registration.

Since then:

I followed Payoneer’s instructions to open a new account, but it was blocked because only one account per customer is allowed.

I was then told to reuse my original email, which again resulted in an automatic block.

I have emailed support multiple times, but every reply says “reply to this email if you need further assistance,” yet those email addresses do not accept replies and return auto-responses saying emails cannot be delivered.

I am now unable to submit documents (ID, bank statement, marriage certificate) to a real person who can review them.

I am more than willing to fully comply with Payoneer’s requirements. I simply need:

One active account

Clear guidance on the correct name format (with or without the hyphen)

A support agent who can receive my documents and resolve this properly

At this stage, I am not receiving assistance through normal support channels, which is why I am reaching out via HelloPeter. I kindly ask Payoneer to contact me so this can be resolved.

Thank you.