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Jo-Leigh

Active since Mar 2024

5

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0

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5 reviews

8 months ago

Payoneer account blocked due to name formatting – unable to reach support via email

I am posting this review purely to get Payoneer’s attention, as I have been unable to reach a support agent who can actually assist me via email. I have a Payoneer account used to receive income from PALFISH. After approximately 10 months, my account was blocked because my name did not exactly match my ID. The issue is that my legal name contains a hyphen, but Payoneer’s system does not allow special characters, which forced me to enter my name differently at the time of registration. Since then: I followed Payoneer’s instructions to open a new account, but it was blocked because only one account per customer is allowed. I was then told to reuse my original email, which again resulted in an automatic block. I have emailed support multiple times, but every reply says “reply to this email if you need further assistance,” yet those email addresses do not accept replies and return auto-responses saying emails cannot be delivered. I am now unable to submit documents (ID, bank statement, marriage certificate) to a real person who can review them. I am more than willing to fully comply with Payoneer’s requirements. I simply need: One active account Clear guidance on the correct name format (with or without the hyphen) A support agent who can receive my documents and resolve this properly At this stage, I am not receiving assistance through normal support channels, which is why I am reaching out via HelloPeter. I kindly ask Payoneer to contact me so this can be resolved. Thank you.

0 replies

23 months ago

February 2024 our tenants geyser burst and ooba replaced it

February 2024 our tenants geyser burst and ooba replaced it. Fast forward to 6sept and the pressure on the geyser is non existent. 10Sept ooba sends out someone to assess. They claim there is no electricity coming from the geyser so they send an electrician. He then says that the pipes needs to be flushed. He does that and problem not solved so he then says it's a high pressure geyser and connects the pressure pump to the geyser. Now there hot water ( had no problem from Feb until problem occurred with the geyser) when he left the tenant noticed there is no cold water. He created another problem to solve the hot water problem. Now ooba is telling us it's not their problem. They're only covering 1.5m pipe length from the geyser. We now have to get a plumber at own cost to repair the problem that the electrician created.

1 reply

25 months ago

After numerous (10+) emails and then writing a review on hello Peter, oobainsure finally came back to us regarding our roof

After numerous (10+) emails and then writing a review on hello Peter, oobainsure finally came back to us regarding our roof. They sent us an email with the amount they were willing to pay out. On the 22nd of May we signed the letter and mailed it back. We have since not received the money nor any feedback. We phoned and hold on for 16min before we dropped the call. The only time we get feedback from them is when we complain on hello Peter. I have again sent the letter this morning. Fingers crossed that we will get at the least, some feedback. Customer service is non existing. Literally

1 reply

28 months ago

I have sent multiple emails with the issue at hand regarding our thatch roof with no response

I have sent multiple emails with the issue at hand regarding our thatch roof with no response. The last response I got from them stated that they need our policy number which I did sent numerous times as an attachment and the response I get is the same email stating that they need the policy number. I have forwarded the policy number to them with two other emails regarding my problem and I still haven't received a response. The issue at hand is from a hale storm which happened in Oct 2023. I have sent the policy number 9April 24 already Policy number is OOBA***

1 reply

29 months ago

Still waiting to hear from a claim that we submitted over a month ago for our roof

Still waiting to hear from a claim that we submitted over a month ago for our roof. Other 2 claims was fast and sufficient

1 reply

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2 Star

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1 Star

3 (60%)

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