Paystack
1.8|123 reviews
Responds in 201 hours 20 min
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Sihle M
1 reviews | Active since Member
26 Jan 2026, 13:15
I love PayStack but you guys need to find a better and faster way of dealing with and addressing issues.
Honestly so hard for me write this. I’ve used PayStack for a while. I’ve been in the e-commerce space for half a decade now and my business operates in 6 countries, I’ve used Stripe, Shopify payments, PayFast, Peach Payments, Flutterwave, IKhokha, Yoco, I’ve use them all. When it comes to the platforms main purpose itself, there is NONE better than PayStack. PayStack offers many payment methods and has very quick payouts which make it easier to grow and to scale my business. I’ve referred dozens of agency clients and any person that has asked me for a good processor for their business.
My problem (and many other people I know have this exact same problem) is that PayStack does not know how to deal with issues in a timely manner. Every single time there is an issue, the customer support team can’t solve it. All they can do is ask another department and give you feedback once they get it, which can take super long. You’ll find that your payout is on hold because of a minor issue that should really not take longer than a few hours to solve. PayStack, in years of experience with them, just cannot solve issues quickly. All issues need to be dragged along and it’s only when you persistently follow up that it’s taken serious. I’ve seen this many times before and it just seems like something that’ll never change. I write this review right now because once again, this problem has returned. I honestly do not give any business bad reviews because as a business owner myself, I know how hard it is to run a tight ship but in this case, my business relies on PayStack to operate in South Africa. My current problem is shocking. I refunded a customer 5 Days ago and yet my business had a hold placed on it because of this transaction. I continued with operations assuming that they’d fix it. Minor hiccups happen of course. But now because of a problem I SOLVED on my side, I am now being put on hold and have had to use a spare processor account I have with PayFast and not received my payouts from PayStack because they have an ENTIRE DEPARTMENT that can’t process a refund for 5 DAYS? This honestly isn’t on. As a loyal user, I am going to stay on but I genuinely ask that this constant issue with addressing problems us merchants have is fixed because we are small businesses that rely on our payouts. We simply can’t survive and beat our competitors if our payment processor can’t deal with minor issues like mine in a swiftly manner.
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Replies (56)Paystack's replyOfficial
17 Feb 2026, 07:22Hi Sihle,
Firstly, thank you for taking the time to write such a detailed and honest review. It genuinely means a lot, especially coming from someone who has worked with so many processors across multiple countries. Your support, referrals, and loyalty over the years do not go unnoticed, and we truly appreciate that you continue to choose Paystack.I also want to acknowledge your frustration. When your business relies on payouts to operate, any hold — especially one that feels minor or already resolved — can create real pressure. As business owners ourselves, we absolutely understand how critical cash flow and speed are. Waiting on internal reviews or cross-team feedback can feel like unnecessary drag, particularly when you’ve done your part.I’ve searched our system using your email address and can see the businesses you’ve opened with us over the years. Some previous reviews were triggered by chargebacks or requests for proof of delivery, which are standard risk checks. However, I haven’t been able to locate recent correspondence relating to the specific refund issue you mentioned in this review. It’s possible the communication came from a different email address or under a different business profile.Could you please share the affected business name (or email used) with us at support@paystack.com and reference this review? We'd really like to ensure this is escalated and properly reviewed so we can understand exactly what happened and prevent a repeat.
Firstly, thank you for taking the time to write such a detailed and honest review. It genuinely means a lot, especially coming from someone who has worked with so many processors across multiple countries. Your support, referrals, and loyalty over the years do not go unnoticed, and we truly appreciate that you continue to choose Paystack.I also want to acknowledge your frustration. When your business relies on payouts to operate, any hold — especially one that feels minor or already resolved — can create real pressure. As business owners ourselves, we absolutely understand how critical cash flow and speed are. Waiting on internal reviews or cross-team feedback can feel like unnecessary drag, particularly when you’ve done your part.I’ve searched our system using your email address and can see the businesses you’ve opened with us over the years. Some previous reviews were triggered by chargebacks or requests for proof of delivery, which are standard risk checks. However, I haven’t been able to locate recent correspondence relating to the specific refund issue you mentioned in this review. It’s possible the communication came from a different email address or under a different business profile.Could you please share the affected business name (or email used) with us at support@paystack.com and reference this review? We'd really like to ensure this is escalated and properly reviewed so we can understand exactly what happened and prevent a repeat.
Best regards,
Paystack's reply17 Feb 2026, 07:22
Official
Hi Sihle,
Firstly, thank you for taking the time to write such a detailed and honest review. It genuinely means a lot, especially coming from someone who has worked with so many processors across multiple countries. Your support, referrals, and loyalty over the years do not go unnoticed, and we truly appreciate that you continue to choose Paystack.I also want to acknowledge your frustration. When your business relies on payouts to operate, any hold — especially one that feels minor or already resolved — can create real pressure. As business owners ourselves, we absolutely understand how critical cash flow and speed are. Waiting on internal reviews or cross-team feedback can feel like unnecessary drag, particularly when you’ve done your part.I’ve searched our system using your email address and can see the businesses you’ve opened with us over the years. Some previous reviews were triggered by chargebacks or requests for proof of delivery, which are standard risk checks. However, I haven’t been able to locate recent correspondence relating to the specific refund issue you mentioned in this review. It’s possible the communication came from a different email address or under a different business profile.Could you please share the affected business name (or email used) with us at support@paystack.com and reference this review? We'd really like to ensure this is escalated and properly reviewed so we can understand exactly what happened and prevent a repeat.
Firstly, thank you for taking the time to write such a detailed and honest review. It genuinely means a lot, especially coming from someone who has worked with so many processors across multiple countries. Your support, referrals, and loyalty over the years do not go unnoticed, and we truly appreciate that you continue to choose Paystack.I also want to acknowledge your frustration. When your business relies on payouts to operate, any hold — especially one that feels minor or already resolved — can create real pressure. As business owners ourselves, we absolutely understand how critical cash flow and speed are. Waiting on internal reviews or cross-team feedback can feel like unnecessary drag, particularly when you’ve done your part.I’ve searched our system using your email address and can see the businesses you’ve opened with us over the years. Some previous reviews were triggered by chargebacks or requests for proof of delivery, which are standard risk checks. However, I haven’t been able to locate recent correspondence relating to the specific refund issue you mentioned in this review. It’s possible the communication came from a different email address or under a different business profile.Could you please share the affected business name (or email used) with us at support@paystack.com and reference this review? We'd really like to ensure this is escalated and properly reviewed so we can understand exactly what happened and prevent a repeat.
Best regards,