Terrible Online service

An online transaction was made on June 3rd, 2023 on the Makro site, paying with my Discovery miles via Pay U. Its been 2 weeks Makro has not fulfilled my order, due to PayU not confirming the transaction. After 4 escalations made, the first on June 9th and 3 on June 12, still PayU has not reverted back with any feedback on the transaction. How long does a person need to wait for someone to attend, feedback and resolve a PayU transaction. Makro is obviously not interested in reviewing the service provided by PayU and the frustration that this is causing, hence PayU takes liberty in dragging their feet to resolve these matters. Extremely terrible service from PayU and by look at the reviews, you are dissatisfying many more customers.