RP
Reshika P
Active since Mar 2012
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Disgusting Third Party service
DO NOT REMOVE my honest review of your terrible service! I shared a "Disgusting Third Party service" review on 13.02.26 - outlining exaclty how the third party process you have is set-up for failure, for third party claimaints. You client bumped me on December 1st, 2025 - after a long and lenghthy process you decline my claim, based on no witness statements being provided, no video footage being provided - all under the label of Insufficient evidence. I will detail again - that no person 2 and half months later or even on the day of the accident, looks to the car next to them to ask for witness statements or even thinks of putting their safety and that of their passengers second in place of taking a video. Your response to this review - is even more laughable, first YOU REMOVE MY REVIEW based on the note, that I am not your verified client - Yes, I am not, and I will never be a client of yours. I AM THE THIRD PARTY CLAIMANT. Your feedback that this matter has a moving resolution date of 10 working days, then 21 days, then 42 if more information is required - What non-sensical process is this - apart from the 15 pages of claim forms and pictures, what more do you require to resolve this matter. I will not stand for ********* process, that are not fair and honest. As stated on the review you removed - Pay for the damages caused by your client, This is fair and honest business.
53 replies
2 months ago
Disgusting Third Party process
Terrible service received for my Third party claim. Your client bumps into me on December 1, 2025, after a long and length process, with countless follow ups and arguments with both agents who hang up on calls and managers to do not call back when they promise to - Today, on February 13, 2026, my claim is rejected on the merits that witness testimonies, insufficient evidance being provided and a lack of video footage attached! Are you actually serious? Firstly if all of these items were available, which is not even fathomable as no one involved in an accident thinks of asking the driver next to them, to please account for this incident or even takes a video footage. A video footage of what exactly? All pictures of the vehicle and damage were shared, I am not a time traveler, to recreate the incident. If these items are warranted as "sufficient evidence" then this system of claiming is set up to fail. I demand this claim is reopened and settled with full payment to one of the 3 quotations I have provided you, as per your requirememts. Not to mention the 15 pages of information and countless photos. You are playing a dirty, unprofessional and ********* game with Third party claimants and I will not stand for this. Instead of making this process impossible, step up and do the right thing, through fair and honest processes.
56 replies
35 months ago
Terrible Online service
An online transaction was made on June 3rd, 2023 on the Makro site, paying with my Discovery miles via Pay U. Its been 2 weeks Makro has not fulfilled my order, due to PayU not confirming the transaction. After 4 escalations made, the first on June 9th and 3 on June 12, still PayU has not reverted back with any feedback on the transaction. How long does a person need to wait for someone to attend, feedback and resolve a PayU transaction. Makro is obviously not interested in reviewing the service provided by PayU and the frustration that this is causing, hence PayU takes liberty in dragging their feet to resolve these matters. Extremely terrible service from PayU and by look at the reviews, you are dissatisfying many more customers.
0 replies
35 months ago
Worst online Order service
The online orders call center number 0860 600 999 is absolutely useless and a waste of time. I have called in times today, only to be cut off every time. No one answers the phone. It would seem the call centre is only operational at 9am. I have placed an online order and paid using Discovery miles. I have provided proof of payment and yet I am still waiting for the order to be fulfilled by Makro. What does a person have to do to have their order fulfilled? This is equal to any government service - jump through hoops, chase and nag, before a service is actually delivered.
106 replies
48 months ago
Canceling a contract HEAHACHE
The hoops you need to jump through in order to cancel a contract is ridiculous. I was advised to make payment of the penalty fee (which was my choice to do), send POP 5 times and then call again to initiate the cancellation. REALLY!!!!! Should this process not be as simple as charge the penalty fee to my bill and cancel the number on the spot, first time call resolution. Please catch a wake on the old fashioned, rudimentary processes that you guys still have on the go. It is not efficient at all.
208 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
5 (100%)