Neglect costed a life

Won't experience I ever received at the PDSA in Soweto. My dog was sick and the mobile clinic said they will admit him. They took R500 admission fee but did not even admit him and he died. They then blamed load shedding for not giving us a call to inform us and also that there was no doctors on site to assist. Worst hospital for animals they do not provide proper treatment and care for emergency cases. I am very unhappy and I hope their neglect does not cost the lives of more animals. They need to be investigated in terms of the hours the doctors are there, the service the mobile clinics provide and their source of communication.