ALL ABOUT THE MONEY

We have been going to this place for years every year for holiday, the flats are lovely, however this year is the first time I can say we will never ever step a foot into their premises again. We booked for March upcoming paid a deposit of R1700 and we've just been told to avoid the N3 highway due to hijackings and these **** police that are pulling people over robbing them kidnapping kids etc... what's new in this country??? nevertheless we just paid the deposit two days ago, so I contacted them asking for a refund even though they say on their form 50% we will not get back, NOW my question is what exactly is admin costs for sending a simple form to be completed with the wrong date might I add, and I am the one sending WhatsApp messages to find things out ??? I'm doing more of the admin than their office ??? What have they done to keep R850 of our deposit just paid to them and cancelled well in advance for valid reasons and they refuse to give back our money ????? I could say maybe R 200 is alot for admin work even but to keep R850 literally just paid to them, it's as if we've just give them R850 for NOTHING Never again it's all about money and people do not care about people disgusting