Dishonest and Underhanded

Received a 58mm tamper as a Xmas gift, I have a delonghi manual pump espresso machine and the baskets are 51mm, got the receipt from my brother in law, who doesn't know there are different sizes.

Went in this morning, 27/12/20 to see what size options they have. Only 58mm, on their site as well. This was the n1 store. Manager informed me they can offer me a voucher, I asked for a refund rather.

Now, they say they don't offer refunds at all, my receipt is barely 10 days old, item is in original packaging unused bought on the 19/12/20. What the hell. The epitomy of scaly merchants.

Manager Janice called the owner Michelle for me, who decided to tell me how that's their policy and its totally legal blah blah blah, uninterested in even offering to find a 51mm just insists I can take a voucher or throw the item away. Disgusting service and policies.

To further show how dishonest the owner is, the website clearly states that a refund will only be given if the item is returned, unused, in periodical packing, within 14 days. All boxes checked on my side. The refund policy on the site also makes no mention of whether or not it pertains to the online shop only, therefore it is non compliance and false information on Michele's part.

I've always supported pea**** as I'm pretty much against global corporate monopolies like "star money". Sadly I will never spend a cent there again and will certainly take a fair amount of customers with me.

I will be contacting the ncc to file a complaint against this underhanded company.