DJ
dean J
Active since Jun 2017
17
Reviews
0
Industries
Reviews
17 reviews30 months ago
Dishonest Caffeluxe
On the 6th October I ordered 2x specials of 50 aluminium pods at R120 a bundle. 25 plus 25 free. A few other items in my cart as well. I paid immediately. On the 10th October I finally get a message stating the choc hazelnut is out of stock, would I prefer caramel? I rep**** requesting caramel. No response. Friday the 13th I had to call in to find out the progress, the lady didn't even know why my order was not even processed. She rep**** to me with an email stating that unfortunately the springbok special was out of stock. Nonsense, as it is their standard gold lungo pods 25 pack and their standard red espresso pods 25 pack, they were simply offering buy one get one free for the rugby. This is such a lie and incompetence I have truly never experienced from any online retailer, ever. To wait 4 days to advise the flavored pods are no longer in stock, then have to call in myself to find out why the heck my items that were in stock and paid for were still not delivered is disgusting customer service to say the least. I expect what I paid for to be provided as per the sale contract. I would not recommend this retailer even if they were the last pod supplier on Earth. In fact, I'd rather buy a manual espresso machine than have to deal with this dishonest company. I will be filing a report with the ASA and forwarding my complaint to Consumer Complaints as they cannot be allowed to do this to paying customers. Only reason I'm not giving 1 star is because their pods are decent and work well in my Nespresso.
0 replies
48 months ago
Stealing Money?
Absolutely disgusting practice to steal money. First card machine, transaction was approved but till didn't process. Supervisor then used a different card machine and assured me the bank would auto reverse cause if 2 same amounts. This was around 1700pm 12th May. Waited until 2000pm. Called capitec bank and they said because it was two different card machines they couldn't reverse it and I need a letter from dischem giving them permission. Wtaf. Don't trust dischem staff, either very incompetent or dishonest.
0 replies
64 months ago
False Advertising
On the 30th of December I tried to purchase a book on takelot "Where's Spot" , on the site it clearly says R119, as soon as I add the book to my cart and checkout the price changed to R145. https://www.takealot.com/where-s-spot/PLID35448869 I immediately sent an e-mail to takealot with screenshots advising them of the above. I received a reply from Astrid who since has not contacted me again. Additionally I called and spoke to Sincedile who advised me that there is no stock but it clearly shows in stock? Incompetent dishonest answer. I can purchase the book for R145, if there is no stock how can I still purchase the book for a higher price? And the price of R119 is still being displayed! I have screenshots and evidence of everything. This is clearly false advertising and I will be filing a complaint with the advertising standards authority.
0 replies
65 months ago
Dishonest and Thieving
On 31/08/20 I ordered a few items from perfect dealz. Order number PD53021. Some magic pet gate, claiming to be 1,8 meters wide. A rainbow tower toy, sani sticks for keeping sink drains clean, and silicone ice cream moulds, which stated 3 sets of moulds and the image also showed 3 different sets. Upon reception of the goods, 2 of the silicon ice cream moulds were not present, all the drain cleaning sticks were out of the package and broken, and the wooden tower toy was also broken. Further, the pet screen was only 1,1 meters wide. That's alot of issues with one order. I sent an email right away, 4/09/20. The same day David Dube contacted me apologizing and requesting images. I sent the images. 7/09/20 I received an email stating they will collect the goods. I believe on the 8/09/20 city couriers arrived to collect, I have the waybill and took photos of the items. Now this is where it gets frustrating. 21/09/20, I sent a follow up email as no response was given to me. I sent another one 25/09/20. On 1/10/20 David contacted me again asking if the matter is sorted? On the 2/10/20 someone else sends an email asking for my banking details. Finally. At least that's what I thought. October 5th I sent my details, 14/10/20 I sent a follow up. The last email I sent was 25/10/20. Why must I hound these guys for my money? I am at the point where I feel taking legal action against them is necessary. Do not support this company, they are dishonest and criminal.
0 replies
65 months ago
Stolen Money
On 31/08/20 I ordered a few items from perfect dealz. Some magic pet gate, claiming to be 1,8 meters wide. A rainbow tower you, sani sticks for keeping sink stains clean, and silicone ice cream moulds, which stated 3 sets of moulds and the image also showed 3 different sets. Upon reception of the goods, 2 of the silicon ice cream moulds were not present, all the drain cleaning sticks were out of the package and broken and the wooden pyramid toy was also broken. Further, the pet screen was 1,1 meters wide. That's alot of issues with one order. I sent an email right away, 4/09/20. The same day David Dube contacted me apologizing and requesting images. I sent the images. 7/09/20 I received an email stating they will collect the goods. I believe on the 8/09/20 city virus came to collect, I have the waybill and took photos of the items. Now this is where it gets frustrating. 21/09/20, I sent a follow up email as no response was given to me. I sent another one 25/09/20. On 1/10/20 David contacted me again asking if the matter is sorted? On the 2/10/20 someone else sends an email asking for my banking details. Finally. At least that's what I thought. October 5th I sent my details, 14/10/20 I sent a follow up. The last email I sent was 25/10/20. Why must I hound these guys for my money? I am at the point where I feel taking legal action against them is necessary. Do not support this company, they are dishonest and criminal.
0 replies
65 months ago
Dishonest and Underhanded
Received a 58mm tamper as a Xmas gift, I have a delonghi manual pump espresso machine and the baskets are 51mm, got the receipt from my brother in law, who doesn't know there are different sizes. Went in this morning, 27/12/20 to see what size options they have. Only 58mm, on their site as well. This was the n1 store. Manager informed me they can offer me a voucher, I asked for a refund rather. Now, they say they don't offer refunds at all, my receipt is barely 10 days old, item is in original packaging unused bought on the 19/12/20. What the hell. The epitomy of scaly merchants. Manager Janice called the owner Michelle for me, who decided to tell me how that's their policy and its totally legal blah blah blah, uninterested in even offering to find a 51mm just insists I can take a voucher or throw the item away. Disgusting service and policies. To further show how dishonest the owner is, the website clearly states that a refund will only be given if the item is returned, unused, in periodical packing, within 14 days. All boxes checked on my side. The refund policy on the site also makes no mention of whether or not it pertains to the online shop only, therefore it is non compliance and false information on Michele's part. I've always supported pea**** as I'm pretty much against global corporate monopolies like "star money". Sadly I will never spend a cent there again and will certainly take a fair amount of customers with me. I will be contacting the ncc to file a complaint against this underhanded company.
0 replies
71 months ago
Pathetic Sanlam Gap Cover
My wife gave birth to our son the 31st March, we paid the initial amounts to the doctors involved as covered by the medical aid and the shortfall claims were sent Sanlam gap cover. They paid the smaller claim very quickly, however, the larger claim for the gynea has still not been paid. After a lot of useless calls to their useless call center I still have zero feedback. Last Friday, 19th June, Simphiwe was the first call center agent to actually give me reference number, and inform me they sent some negotiation email to the doctors on the 29th April. He aslo promised he would get back to me with info by end of Friday. As usual, empty hollow lies from Sanlam. What are the idiots at Sanlam doing? Why have they not followed up if they never received any reply from doctors? Why are they taking months to pay me ? I pay my monthly fee every month, I'm sure if I miss a payment they will terminate my cover. What can I do when these thieves don't pay? I see no other option here but to get a lawyer involved now. Pathetic.
420 replies
74 months ago
Thieving Afrihost
Thieving Afrihost In February, after complaining since January that my mother's internet was down, Afrihost finally realised there was no copper and Openserve was no longer replacing copper lines. Don't know how it took them over a month but anyway. They credited my account at least. However, the account at my mother was a bundle, R450 for a 10mb line with 400gb cap. One would think the cancelling the line (it's part of a bundle) would cancel the 400gb cap. Nope. They just unbundled it and then charged me R419 for the 400gb cap??? wtaf. To add injusry to insult, I decided to upgrade my own line from 8mb/s to 10mb/s. Well, I got downgraded to 4mb/s , and, now being charged R419 for the 400gb cap I also got charged for both the 8mb line and a 10mb line, on the SAME number. Despite only get 4mb/s. This is pure dishonest theft. They have credited some of the incorrect charges, however the unbundling of the 400gb for 1st February has still not been credited/refunded. That amount is some custom reversal on my invoice of R368. But wait, it actually gets even worse. On the 1st March I got charged for all 3 again, I called and spoke to Jessica from accounts, who said she had reversed and sorted it all out and would get back to me about reversing my line charges to a 4mb line charge. I am still waiting. I have downloaded my full statement and see that nothing has been done. By my calculations Afrihost now owes me, R1 296, and I have subtracted R299 for the 4mb line charge that I SHOULD have paid for from the total already. These are nothing but incompetent thieves, I would urge everyone to stay far away from them. I do hope they do not survive as an ISP as no one should have to be conned by this company. Should this not be fixed and fully refunded by this weekend I will have no choice but to seek legal action against them.
0 replies
74 months ago
Thieving Afrihost
In February, after complaining since January that my mother's internet was down, Afrihost finally realised there was no copper and Openserve was no longer replacing copper lines. Don't know how it took them over a month but anyway. They credited my account at least. However, the account at my mother was a bundle, R450 for a 10mb line with 400gb cap. One would think the cancelling the line (it's part of a bundle) would cancel the 400gb cap. Nope. They just unbundled it and then charged me R419 for the 400gb cap??? wtaf. To add injusry to insult, I decided to upgrade my own line from 8mb/s to 10mb/s. Well, I got downgraded to 4mb/s , and, now being charged R419 for the 400gb cap I also got charged for both the 8mb line and a 10mb line, on the SAME number. Despite only get 4mb/s. This is pure dishonest theft. They have credited some of the incorrect charges, however the unbundling of the 400gb for 1st February has still not been credited/refunded. That amount is some custom reversal on my invoice of R368. But wait, it actually gets even worse. On the 1st March I got charged for all 3 again, I called and spoke to Jessica from accounts, who said she had reversed and sorted it all out and would get back to me about reversing my line charges to a 4mb line charge. I am still waiting. I have downloaded my full statement and see that nothing has been done. By my calculations Afrihost now owes me, R888, and I have subtracted R299 for the 4mb line charge that I SHOULD have paid for from the total already. These are nothing but incompetent thieves, I would urge everyone to stay far away from them. I do hope they do not survive as an ISP as no one should have to be conned by this company. Should this not be fixed and fully refunded by this weekend I will have no choice but to seek legal action against them.
0 replies
74 months ago
Pathetic Makro Online Service Centre
Called makro online service to ask a few questions, the lady was pretty rude and kept giving me the same nonsense answer for every question, even though the questions were unrelated. As if she wasn't even listening and just waiting to gab out her stupid response. Ridiculous untrained non chalant behavior. I asked to speak to supervisor instead, conveniently all in a meeting, then she puts me on hold, still on hold. 10 minutes on hold. What a joke makro online service is.
105 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.882352941176471%)
1 Star
15 (88.23529411764706%)