Booking.com vs pearls of umhlanga

Not sure if this should be on Booking.coms page or Pearls of Umhlanga but I think both have the worst service. Always use Booking.com and never a problem. Made a booking like always for March 2022 at Pearls of umhlanga. Payment date scheduled, booking confirmed. Like always. I needed to find out about my 2 year old daughter.. I mailed through booking.com and no reply which is different we always get replies. I eventually contacted the hotel...only to go through 5 people because no one could direct me to the reservations and ended up at capital pearls and with 2 cell numbers. No landline for reception. Never experienced this at any of the hotels on lagoon drive...On the web the number is for the security control room for this hotel. I contacted a Lady Dina on one of the cell numbers. And the bottom line is that this booking is not valid. She could not help me. She said it is private owner advertising and they deem it as illegal it must be a 14 day stay. So we would have ended up at the door of that hotel with no place to stay if I had not contacted them about my daughter. So where does this leave me?