Refund Request for Cancellation

Hi,

I trust that you are well.

Please note that the booking below was made on Saturday, 15 October 2022 on booking.com. On the website, the Total Amount was ZAR 3863.70. Soon after finalising the payment, I received a bank notification of R5 444.89. I immediately contacted booking.com and they referred me to The Pearls of Umhlanga. They informed me that the cancellation waiver would be at the discretion of the hotel. I even contacted them directly and spoke to them per telecon and was informed that an e-mail was sent to you.

I have no problem with the initial amount charged of R3 863.70 as I had every intention of booking my stay for that amount, however, I did not budget for making a payment of 5 444.89 as it was not the final check-out amount. This is false advertising and it is very confusing to the customer.

My ask: 1. Waive the cancellation fee and refund me in full 2. Book my 2-night stay for the initial quote of R3 863.70 without charging the cleaning and concierge fee.

I look forward to your favourable response.

Regards, Nolwazi Africa Contact: 083 200 8239