DISAPPOINTED IS A HUGE UNDERSTATEMENT

My third time I went to take the PTE test, the program malfunctioned and I couldn't complete the test successfully. I lodged a complaint and they assured me the case will be investigated and I would receive feedback within 5 days. It has now been 8 days and I'm still waiting. I'm so disappointed. I live 2 hours away from Cape Town. I have to spend money on traveling and accommodation in addition to the cost of the test self. I also lose a day's wages each time. Disappointed is a huge understatement!