Terrible Service from Pearson Pretoria Staff

It has been two weeks of back and forth and none responsiveness from your team in Pretoria. I requested my transcript two weeks back only to be told that I would get it that Friday. Little to my surprise I still had not recieved it. Monday I follow up and finally I get the transcript and it is incorrect. It highlights I've repeated modules and have not completed my qualification yet I have the qualification in question and I have graduated. I raise this with Belinda from the Pretoria campus and Andre and they still do not get back to me. Day in day out I call in following up to find out what is the hold up. A week later I get feedback when I do call that the results need to be looked for on a different system and out of the entire Pearson the only person who can look for these grades is working from home and will try and come in to look for them. What baffles me is that such a big institution only has one person that can access such information and if there was preexisting knowledge that the results that old could be found in a different system why not do that from the onset. I'm honestly annoyed at the non chalant attitude by Belinda and Andre. I emailed the academic manager yesterday and all I got was an apology and request for them to explain. I have not received such explanation or any feedback from any of these parties. I'm honestly disgusted by the lack of professionalism that such a big institution chooses to display so openly yet they charge so much money which they always are quick to want yet when it comes to service delivery it is non existent.