Extremely poor service

The proctor did not release my exam and told me my drivers license is expired when it is not. She told me i must hold on whille she puts me through to customers service and they will assist me. She canceled the call without calling me back and did not put me through to customer service (please note i did not close the Pearson VUE Exam screen). She told me i will be refunded and she is logging a ticket. She didnt give me a contact i can call but instead just left me in a lurch. Half the time I could not also make out what she was saying as her English was terrible. My driver's license is valid. She then asked me to upload my id photos and my id is damaged so she could not use it, this i understand. i am going to email them the valid copy of my driver's license and ask to be dealt with by someone else. Terrible, terrible service. My exam was the dp-203 that was scheduled to be written ‎Sunday, February 18, 2024‎ Time: ‎02:15 PM South Africa Standard Time‎‎. I am amazed that a company as established as Microsoft would allow such poor service to go unnoticed