AO
Achmad O
Active since Jun 2014
7
Reviews
0
Industries
Reviews
7 reviews26 months ago
Extremely poor service
The proctor did not release my exam and told me my drivers license is expired when it is not. She told me i must hold on whille she puts me through to customers service and they will assist me. She canceled the call without calling me back and did not put me through to customer service (please note i did not close the Pearson VUE Exam screen). She told me i will be refunded and she is logging a ticket. She didnt give me a contact i can call but instead just left me in a lurch. Half the time I could not also make out what she was saying as her English was terrible. My driver's license is valid. She then asked me to upload my id photos and my id is damaged so she could not use it, this i understand. i am going to email them the valid copy of my driver's license and ask to be dealt with by someone else. Terrible, terrible service. My exam was the dp-203 that was scheduled to be written Sunday, February 18, 2024 Time: 02:15 PM South Africa Standard Time. I am amazed that a company as established as Microsoft would allow such poor service to go unnoticed
0 replies
62 months ago
Extremely poor service
My Samsung 4K TV I bought at the VNA Waterfront Cape town a year ago is still under Guarantee. In the first week of my TV not working I called the store and they told me they logged a call to have my tv fixed and Samsung personnel will get in contact with me to fix the black band on appearing on my screen. The second week came and still no word from Samsung. I called the store and the lady that logged the ticket was surprised nobody has reached out to me yet, escalated the ticket and told me by today I would receive a call from them, I am going onto my fourth week and still nobody from Samsung has reach out to me. I am disgusted by the service I am receiving from the company I buy all my electronics from.
106 replies
117 months ago
Poor quality food
<p>My wife and i visisted Spur Observatory recently only to find the quality of the food to be so bad. Which i never expected from my favourite Spur restaurant. The steaks were extremely dry inside. I asked for the fat of my side of ribs to be burnt away, that wasnt done and the food was cold. The service was good but all in all a disappointing restaurant experience.</p>
53 replies
123 months ago
No delivery no feedback
I posted my complained 6 days ago on HelloPeter that i have been waiting 3 weeks for Telkom to activate my ADSL Line and am still waiting. I got feedback from Moenieb through HelloPeter that someone was going to call me and give me feedback but no such thing happened. When i visit the Telkom store in town to get feedback, the responses i get is \Its out of my hands now\", \"The guy on the other end is not doing his job\", \"Tomorrow it will be ready\" but nothing ever happens. What am i suppose to do with information like that. I asked the guy if there is anyone else i can call and he says i should just wait for the sms. Its going on for 4 weeks now and this process normally takes 1 to 3 days. I took out a 12 month ADSL contract with you guys a month ago but nothings happening and nobody seems to care. Please call me on 076 587 9890 and give me feedback on this issue. If this problem does not get resolved by today i am cancelling my contract"
75 replies
123 months ago
Worst service possible
So after waiting over a month and having many battles with Telkom to get my phone line installed. I visit there store in Adderley street to subscribe for an ADSL 2 meg uncapped package and asked them how long it would take. They told me the process is automated through the system and will take 1 to 3 days to be activated, i was over the moon as what could possibly go wrong this time right ???? WRONG .. after standing in a queue for over an hour the guy that helped me forgot to put my order through. Whats even more funny is that 3 days after that i follow up and he says the order's not put through and asks who did i put the order with when infact he is the only guy at that telkom branch that deals with ADSL. Yesterday i followed up on my order .. This time they tell me they can see on the system that my order will be completed today and i would receive and sms stating i should come and collect my modem. I am still waiting since last week when the process is apparantly '3 days long'. Telkom has by far offered me the worst service i have ever experienced and inspires no confidence. Please call me and sort this out as i need to start working from home and cant do so without internet
75 replies
124 months ago
Bad Service/ No delivery
Hi,<br> I logged a call for a phone line to be installed at my new flat, when the first technician came out he said someone has to fix something on the box before he can put my line in and he is going to log a call for it, he was very helpful. A week later another person came .. he introduced himself and said he will be working outside and when his done he will install my line and asked where we would like the point. My wife and i stayed in and waited for him all day to come install it but he just vanished, he left without saying anything or giving us any feedback. The following week on a Sunday without getting any notification from Telkom that A technition will be dispatched whatsoever two telkom technicians shows up and asks us also where we want the point to be and that they are going to sort us out. This time i watch the van and just what i expected to happen happened. Less than 1o minutes Later they jump in there van and leave, give my wife and i no feedback that they are not going to do it or how long its going to take or if there are any problems that still needs to be fixed. they just left. order number (133741417)
75 replies
127 months ago
Account settled, but still being harassed
Last year, I settled my account. It was confirmed as being cancelled as I could not even do a sim swop thereafter due to someone else using my number. The amount was paid at N1 city branch which every branch I go into confirms that the amount is on the system. The account was cancelled the previous year and that amount was apparently an arrear amount which I was not informed of at the time of cancellation. I was texted and emailed the amount that I needed to pay. That was in July 2014 that I paid it. Almost a year later, this year, ssda debt collectors are contacting me consistently that I am in arrears with a similar amount. What is going on with MTN? I need these people to stop harassing me. They want proof of payment, which the branches are not allowed to provide me with. N1 city branch emailed the legal department, but no response. Even though they confirmed with me on the phone last year that my account was settled and cancelled upon payment. I even complained on their website, but no response. This is unacceptable. I am ready to take this further, but I hope MTN will respond to this.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (71.42857142857143%)
1 Star
2 (28.571428571428573%)