PEC Utility Management (Pty) Ltd
2.1|179 reviews
Responds in 25 hours 11 min
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Tarina S
1 reviews | Active since Member
22 Jan 2026, 17:35
Worst metering service
Worst metering service ever – PEC Utility Management
PEC Utility Management provides the worst service I have ever experienced. Our electricity account was fully paid, yet our electricity was disconnected 8 hours after payment was made. Despite this being a mistake on their side, we were then told to pay R1 691 just to be reconnected, which is completely unacceptable.
To make matters worse, the so-called notice of disconnection was only given after the electricity had already been disconnected. The letter itself was dated one day earlier, but it was not delivered on the correct day, meaning there was no fair or proper warning at all.
This shows poor communication, bad administration, and zero accountability. Customers should not be punished financially for errors made by the service provider. PEC Metering shows no regard for its customers and takes no responsibility for its own mistakes.
Worst company ever. I would not recommend PEC Metering to anyone.
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Replies (112)PEC Utility Management (Pty) Ltd's replyOfficial
23 Jan 2026, 06:10Dear Tarina Smit,
Thank you for submitting your review on Hello Peter.
We’re sorry to hear about your experience, as what you’ve described is certainly unfortunate.
We will investigate the matter with our credit control department and will be in touch once we have more information.
Kind regards,
Customer Service Department
Thank you for submitting your review on Hello Peter.
We’re sorry to hear about your experience, as what you’ve described is certainly unfortunate.
We will investigate the matter with our credit control department and will be in touch once we have more information.
Kind regards,
Customer Service Department
Best regards,
PEC Utility Management (Pty) Ltd's reply23 Jan 2026, 06:10
Official
Dear Tarina Smit,
Thank you for submitting your review on Hello Peter.
We’re sorry to hear about your experience, as what you’ve described is certainly unfortunate.
We will investigate the matter with our credit control department and will be in touch once we have more information.
Kind regards,
Customer Service Department
Thank you for submitting your review on Hello Peter.
We’re sorry to hear about your experience, as what you’ve described is certainly unfortunate.
We will investigate the matter with our credit control department and will be in touch once we have more information.
Kind regards,
Customer Service Department
Best regards,
PEC Utility Management (Pty) Ltd's replyOfficial
29 Jan 2026, 11:15Dear Tarina Smit, We take note of your review on Hello Peter and hereby provide our response to your claim. Your December 2025 bill was emailed to you on 23/12/2025 at 13:09 to the email address (tstrick@…nies.co.za) supplied on your PEC agreement. The account was due and payable on 18 January 2026 (to confirm, the due date has always been the 18th of each month). On Monday, 19 January 2026, we did not receive your payment, and a 48-hour notice was automatically generated and sent to you via SMS at 10:14 to your cellphone number (081…748) as indicated on the PEC agreement. On Wednesday, 21 January 2026, your payment was still not received and was not reflecting on our bank statements, nor had any proof of payment been received via email. Due to non-payment after the final reminder was sent, a disconnection notice was generated, and the electricity supply to your unit was disconnected on Thursday, 22 January 2026. We received your proof of payment via email on 22 January 2026 at 15:54, after the electricity had already been disconnected Please refer to our terms and conditions under the subject “Credit Control”, signed by you on 31/08/2018, page 1, point 6, for ease of reference. Please note that reconnection charges cover the costs incurred to carry out credit control actions, including travel to disconnect and reconnect the electricity supply at a premises. We have also noted that during our 2025/2026 financial year, you received six (6) 48-hour notices, indicating that in several months payment was not received on time. Please note that there is an option to settle your account via debit order, either on the 1st or 16th of each month. The relevant supporting documents are available from our offices should you require them for future reference.
Kind regards,
Customer Service Department
Kind regards,
Customer Service Department
Best regards,
PEC Utility Management (Pty) Ltd's reply29 Jan 2026, 11:15
Official
Dear Tarina Smit, We take note of your review on Hello Peter and hereby provide our response to your claim. Your December 2025 bill was emailed to you on 23/12/2025 at 13:09 to the email address (tstrick@…nies.co.za) supplied on your PEC agreement. The account was due and payable on 18 January 2026 (to confirm, the due date has always been the 18th of each month). On Monday, 19 January 2026, we did not receive your payment, and a 48-hour notice was automatically generated and sent to you via SMS at 10:14 to your cellphone number (081…748) as indicated on the PEC agreement. On Wednesday, 21 January 2026, your payment was still not received and was not reflecting on our bank statements, nor had any proof of payment been received via email. Due to non-payment after the final reminder was sent, a disconnection notice was generated, and the electricity supply to your unit was disconnected on Thursday, 22 January 2026. We received your proof of payment via email on 22 January 2026 at 15:54, after the electricity had already been disconnected Please refer to our terms and conditions under the subject “Credit Control”, signed by you on 31/08/2018, page 1, point 6, for ease of reference. Please note that reconnection charges cover the costs incurred to carry out credit control actions, including travel to disconnect and reconnect the electricity supply at a premises. We have also noted that during our 2025/2026 financial year, you received six (6) 48-hour notices, indicating that in several months payment was not received on time. Please note that there is an option to settle your account via debit order, either on the 1st or 16th of each month. The relevant supporting documents are available from our offices should you require them for future reference.
Kind regards,
Customer Service Department
Kind regards,
Customer Service Department
Best regards,