PEC Utility Management (Pty) Ltd
Verified Business
|2.3|36 Reviews (last 12 months)|Responds in 26h 38m
PEC Utility Management (Pty) Ltd
Verified Business
|2.3
36 Reviews (last 12 months)
Responds in 26h 38m
AI Review Summary
Based on recent customer reviews, PEC Utility Management (Pty) Ltd receives sharply divided feedback from residents in Balwin and similar estate developments. A recurring theme is frustration with billing transparency, perceived overcharging, and slow reconnection of electricity and water after payment. Customers consistently mention difficulty reaching support, unanswered emergency lines, and confusion around fixed daily charges and wallet deductions. On the positive side, several reviewers single out individual agents and technicians by name, praising their professionalism, patience, and quick on-site resolution of meter and connection issues.
Performance(last 12 months):
Trustindex Rating
4.4Ranked In Utilities
#8Reply Time
26h 38mNPS Score
-42Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 33h 21m
TrustIndex
4.4
Ranking
#8
in Utilities
Reply Time
26h 38m
NPS Score
-42
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 33h 21m
Frequently Asked Questions About PEC Utility Management (Pty) Ltd
Recent reviews (36)
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