Uncaring doctor

We took my 3 year old son for investigation of a gastric issue he was experiencing. She prescribed some medication. Subsequent to administering it my son experienced significant abdominal pain and diarrhea. We tried calling the doctor but were told by reception she couldn’t talk to us and we should send an email. No response was received. My son’s stomach settled when I stopped the meds and we were waiting for the next appointment. Because I had been upset about the lack of response left a google review basically saying she did not respond to emails or calls and I would not recommend her. Subsequently we had to cancel our follow up due to contracting COVID. My some once again experienced abdominal pains and I emailed her asking for her opinion. 5 days later received an angry response that she will now refuse to treat my son because of my google review. No concern for the fact that she did not contact us regarding what was an urgent query at the time. Any parent will attest to the helplessness you feel when your child is in pain. Her excuse for not responding to our email was that ‘she was very busy and then had gone on leave’ and that email was a ‘non urgent form of communication’, despite having been told the only way we could send a query was on email. She had also not previously addressed the non response. Additionally we had to pay up front for the appointment and the practice was extremely tardy in sending us a statement to claim for medical aid. No concern that we have to pay R2k up front and they can’t be bothered to send a statement without badgering. All in all an extremely unpleasant experience and would not recommend this doctor despite there being very few pediatric gastros in the country. Very uncaring doctor who is more concerned for herself than her young vulnerable patients.