Peermed Kempton Square

This was one of the most unprofessional and apathetic experiences I have had at a medical practice.

I arrived at 9:40 a.m. and confirmed that the dentist was available. I was told I would be seen “just now.” There was no further communication after that. By 10:00 a.m., nothing. No update. No explanation.

Two patients who arrived after me were taken in before me without a single word to clarify why. By 11:00 a.m., I was still sitting there, completely ignored.

Waiting over an hour and thirty minutes without communication is unacceptable. What makes it worse is the complete lack of courtesy, urgency, or accountability from the staff. It reflects apathy toward patients and a clear disregard for people’s time.

Running a practice requires professionalism, organisation, and basic communication. None of that was demonstrated today.

Patients deserve better than being left in a waiting room with no explanation while others are prioritised ahead of them.

I will not be returning.