Very dissatisfied with Hotel rooms

Stayed at the Mondior Hotel on Saturday night and was very disappointed at the room. The staff is still brilliant but the hotel room was a bit of a disaster..1st the key card wouldn't open the door. Maintenance come a few times but couldn't fix it. So every time I had to go to the room I had to get reception to open the door. Then there was the shower handle that fell off and I had to ***** it back on. The carpet also needs a good scrub. All in all this was an unpleasant experience, with the exception of really brilliant staff. At the very least, maintain the rooms and clean them properly BEFORE guests check in