Disgusting,Pathetic service at the D oreale Grande

Pathetic service received at this hotel at emperors...the most expensive hotel at emperors..but digusting service...my husband paid for our night stay on their card machine and there was a problem with the machine it did not go through on their side...but on his account it went off...more than an hour it took to get resolved...pathetic..the acting manager thandi could not even assist ...they kept us waiting for so long...she was on the phone with the bank on speaker phone ...and all other guests could hear the private conversation..we showed them the message that the funda went off ..it was not good enough..kept us standing for such a long time and no remorse We asked her for the manager she said he went home..so I told her call him back because His still on the premises...and he Did not come back...that was the Indian manager..I'm so disgusted at the service...what we expected to be a good afternoon and evening...turned out to be an absolutely frustrating one...I would never go back there...we were treated as if we would run away from them without paying...