Utterly disappointing 😡

1 star food, 1 star amenities in hotel that advertises (and charges) as 5 star. Booked for my husband’s birthday and was terrible start to finish. In room TV didn’t work (World Cup soccer on) and 5 hours later still no help, no technician, nothing. Tried to order room service only to be told that our menu choices were unavailable. Didn’t even have vanilla ice cream?! Same at breakfast in the new Reign restaurant. No pressed juices at breakfast?! Had to ask someone to take our order after waiting 15 minutes to be served. 45 minutes later our smashed avo on toast arrived - 3 tiny dollops of avo from a tube, a few crumbles of feta that was meant to be ‘feta mousse’ and 2 cold, rock hard fried eggs that were meant to be soft poached. Sent it back and checked out hungry. ****** awful experience 😡